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Q173122: SMS: Mouse and Keyboard Input Fail During Remote Control

Article: Q173122
Product(s): Microsoft Systems Management Server
Version(s): winnt:1.2
Operating System(s): 
Keyword(s): kbtshoot smsremtshoot kbRemoteProg
Last Modified: 31-JUL-2001

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The information in this article applies to:

- Microsoft Systems Management Server version 1.2 
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SYMPTOMS
========

When you use Systems Management Server to Remote Control a Windows NT client
computer, the system running the Systems Management Server Administrator utility
may be unable to use the mouse or keyboard to control the remote Windows NT
client computer.

Mouse pointer and keyboard input will not have an effect on the client even
though screen updates continue to occur. This problem usually occurs after a few
minutes of normal remote control usage.

STATUS
======

Microsoft has confirmed this to be a problem in Systems Management Server
version 1.2. This problem was corrected in the latest Microsoft Systems
Management Server 1.2 U.S. Service Pack. For information on obtaining the
service pack, query on the following word in the Microsoft Knowledge Base
(without the spaces):

  S E R V P A C K


Additional query words: prodsms

======================================================================
Keywords          : kbtshoot smsremtshoot kbRemoteProg 
Technology        : kbSMSSearch kbSMS120
Version           : winnt:1.2
Issue type        : kbbug

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