KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q172902: XWEB: Exchange Web Client Cannot Open Attached Mail Messages

Article: Q172902
Product(s): Microsoft Exchange
Version(s): WINDOWS:5.0,5.5; winnt:5.5,5.5 SP2,5.5 SP3
Operating System(s): 
Keyword(s): kbusage
Last Modified: 05-AUG-2000

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Outlook Web Access, versions 5.0, 5.5 
- Microsoft Outlook Web Access, version 5.5 Service Pack 1 
- Microsoft Exchange Server, versions 5.5, 5.5 SP2, 5.5 SP3 
-------------------------------------------------------------------------------


SYMPTOMS
========

When you use the Microsoft Outlook Web Access client and attempt to open an
attached mail message, you receive the following error message

  The attachment is a type not yet supported

and the attached message does not open. The Outlook Web Access client does not
currently support opening attached mail messages that are in MSG file format.
All attached messages will open correctly in the Exchange and Outlook clients.

CAUSE
=====

The Outlook Web Access client does not currently support opening an attached
mail message which is in the MSG file format.

WORKAROUND
==========

You can use the Exchange Windows 3.x, Exchange Windows NT, or Exchange Windows
95 clients and the Outlook Windows 95 or Outlook Windows NT clients to
successfully open attached mail messages.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Outlook Web Access,
version 5.0. We are researching this problem and will post new information here
in the Microsoft Knowledge Base as it becomes available.


Additional query words: XCLN IIS http

======================================================================
Keywords          : kbusage 
Technology        : kbOutlookSearch kbExchangeSearch kbExchange550 kbZNotKeyword2 kbOWASearch kbOWA550 kbOWA550SP1 kbExchange550SP2 kbExchange550SP3
Version           : WINDOWS:5.0,5.5; winnt:5.5,5.5 SP2,5.5 SP3
Issue type        : kbbug
Solution Type     : kbpending

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.