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Q172811: Network Printers Always Offline

Article: Q172811
Product(s): Microsoft Windows 95.x Retail Product
Version(s): 95
Operating System(s): 
Keyword(s): kbnetwork kbprint win95
Last Modified: 07-SEP-2001

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The information in this article applies to:

- Microsoft Windows 95 
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IMPORTANT: This article contains information about editing the registry. Before you edit the registry, you should first make a backup copy of the registry files (System.dat and User.dat). Both are hidden files in the Windows folder.

SYMPTOMS
========

Network Printers appear offline and you may be unable to set them to online
status.

CAUSE
=====

This behavior can occur if PC/TCP Interdrive by FTP Software is installed.

RESOLUTION
==========

WARNING: Using Registry Editor incorrectly can cause serious problems that may
require you to reinstall Windows 95. Microsoft cannot guarantee that problems
resulting from the incorrect use of Registry Editor can be solved. Use Registry
Editor at your own risk.

NOTE: For information about how to edit the registry, view the Changing Keys And
Values online Help topic in Registry Editor (Regedit.exe). Note that you should
make a backup copy of the registry files (System.dat and User.dat) before you
edit the registry.

To identify the print providers that have been installed, check the following
registry key:

  HKEY_LOCAL_MACHINE\System\CurrentControlSet\control\Print\Providers

You may see any of the following values listed:

- Microsoft Networks Print Provider

- NetWare Networks Print Provider

- Interdrive 95 Print Provider

If the Interdrive print provider is listed, remove the registry key.

MORE INFORMATION
================

The third-party product discussed in this article is manufactured by a vendor
independent of Microsoft; we make no warranty, implied or otherwise, regarding
this product's performance or reliability.


Additional query words: Novell

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Keywords          : kbnetwork kbprint win95 
Technology        : kbWin95search kbZNotKeyword3
Version           : :95

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