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Q172778: Cannot Connect to a Dell Dial-Up Networking Server

Article: Q172778
Product(s): Microsoft Windows 95.x Retail Product
Version(s): WINDOWS:95
Operating System(s): 
Keyword(s): kbtool dun win95 kbDialUp
Last Modified: 28-JUL-2001

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The information in this article applies to:

- Microsoft Windows 95 
- Microsoft Plus! for Windows 95 
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SYMPTOMS
========

When you attempt to connect to a Dell computer that is running Dial-Up
Networking Server and is equipped with a US Robotics Sportster 33.6 Plug and
Play modem, the Dell computer may close the dial-up connection before your user
name and password can be verified. The Dell computer models affected are:

- Dimension Pxxxa/Mxxxa

- Dimension XPS Hxxx

- Dimension XPS Mxxxs

- Dimension XPS Proxxxn

- Dimension XPS Pxxxs


CAUSE
=====

This problem is caused by a configuration file for the US Robotics modem that is
included with the Dell computer.

RESOLUTION
==========

To resolve this issue, obtain the Mdmusrvi.exe file from Dell Technical Support
or from the Dell Web site. This file is a self-extracting compressed file
containing a replacement Mdmusrvi.inf file for the modem.

MORE INFORMATION
================

The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

Additional query words: USR

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Keywords          : kbtool dun win95 kbDialUp 
Technology        : kbWin95search kbGamesSearch kbPlusSearch kbZNotKeyword3 kbPlus95
Version           : WINDOWS:95

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