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Q172768: MSN and Internet Desktop Icons Do Not Respond

Article: Q172768
Product(s): The Microsoft Network
Version(s): WINDOWS:2.0
Operating System(s): 
Keyword(s): kbtool
Last Modified: 03-AUG-2000

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The information in this article applies to:

- The Microsoft Network version 2.0 
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SYMPTOMS
========

When you double-click the MSN or the Internet icon on the desktop, your computer
may not attempt to connect to MSN, The Microsoft Network.

CAUSE
=====

This behavior can occur for either of the following reasons:

- Your dialing properties are not set to connect to the Internet as needed.

- You are connecting to MSN or the Internet using a proxy server.

RESOLUTION
==========

To resolve this issue, follow these steps:

1. In Control Panel, double-click Internet.

2. On the Connection tab, click the "Connect to the Internet as needed" check
  box to select it.

3. In the "Use the following Dial-Up Networking connection" box, click The
  Microsoft Network.

4. Click the Connect Through A Proxy Server check box to clear it, and then
  click OK.

MORE INFORMATION
================

For additional information about MSN and Internet connectivity, see the
following article in the Microsoft Knowledge Base:

  Q173679 MSN Sign In Screen Does Not Appear


Additional query words:

======================================================================
Keywords          : kbtool 
Technology        : kbMSNSearch kbMSN200
Version           : WINDOWS:2.0

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