KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q172768: MSN and Internet Desktop Icons Do Not Respond

Article: Q172768
Product(s): The Microsoft Network
Version(s): WINDOWS:2.0
Operating System(s): 
Keyword(s): kbtool
Last Modified: 03-AUG-2000

-------------------------------------------------------------------------------
The information in this article applies to:

- The Microsoft Network version 2.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you double-click the MSN or the Internet icon on the desktop, your computer
may not attempt to connect to MSN, The Microsoft Network.

CAUSE
=====

This behavior can occur for either of the following reasons:

- Your dialing properties are not set to connect to the Internet as needed.

- You are connecting to MSN or the Internet using a proxy server.

RESOLUTION
==========

To resolve this issue, follow these steps:

1. In Control Panel, double-click Internet.

2. On the Connection tab, click the "Connect to the Internet as needed" check
  box to select it.

3. In the "Use the following Dial-Up Networking connection" box, click The
  Microsoft Network.

4. Click the Connect Through A Proxy Server check box to clear it, and then
  click OK.

MORE INFORMATION
================

For additional information about MSN and Internet connectivity, see the
following article in the Microsoft Knowledge Base:

  Q173679 MSN Sign In Screen Does Not Appear


Additional query words:

======================================================================
Keywords          : kbtool 
Technology        : kbMSNSearch kbMSN200
Version           : WINDOWS:2.0

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.