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Q172682: SNA Server Online Support URL Is Incorrect in SNA Manager

Article: Q172682
Product(s): Microsoft SNA Server
Version(s): WINDOWS:3.0,3.0 SP1
Operating System(s): 
Keyword(s): kbusage
Last Modified: 02-APR-2000

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The information in this article applies to:

- Microsoft SNA Server, versions 3.0, 3.0 SP1 
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SYMPTOMS
========

You cannot connect to SNA Server Online Support from SNA Server Manager. In SNA
Server Manager, when you click "Microsoft on the Web" on the Help menu, and then
click "SNA Server Online Support," you cannot connect.

CAUSE
=====

The URL for SNA Server Online Support is incorrect in SNA Server Manager. SNA
Server Manager attempts to connect to http://microsoft.com/sna/techsupp.htm.
This is an incorrect address. The address for SNA Server Online Support has been
changed.

WORKAROUND
==========

To work around this problem:

- Go to the correct URL for SNA Server Online Support:
  http://microsoft.com/snasupport

STATUS
======

Microsoft has confirmed this to be a problem in SNA Server versions 3.0 and 3.0
Service Pack 1 (SP1). This problem was corrected in the latest SNA Server
version 3.0 U.S. Service Pack. For information on obtaining this Service Pack,
query on the following word in the Microsoft Knowledge Base (without the
spaces):

  S E R V P A C K


MORE INFORMATION
================

With the fix applied, SNA Server Manager points to the correct URL, which is
http://microsoft.com/snasupport.

Additional query words:

======================================================================
Keywords          : kbusage 
Technology        : kbAudDeveloper kbSNAServSearch kbSNAServ300 kbSNAServ300SP1
Version           : WINDOWS:3.0,3.0 SP1
Issue type        : kbbug
Solution Type     : kbfix

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