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Q172511: Stop 0x0000000A w/ Services for Macintosh & McAfee Anti-Virus

Article: Q172511
Product(s): Microsoft Windows NT
Version(s): winnt:3.51,4.0
Operating System(s): 
Keyword(s): kb3rdparty kbWinNT400sp4fix
Last Modified: 10-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Server versions 3.51, 4.0 
- Microsoft Windows NT Server version 4.0, Terminal Server Edition 
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SYMPTOMS
========

When a system runs Services for Macintosh and McAfee Anti-Virus software, you
may receive a blue screen STOP 0xA error or errors similar to the following:

  STOP: 0x0000000a (0x00000004, 0x00000002, 0x00000001, 0x8010b262)

  STOP: 0x0000000a (0x00000004 0x00000002 0x00000001 0x8010b262)
  IRQL_NOT_LESS_OR_EQUAL

  STOP: 0x00000024 (0x001901f9 0xf5c27c0c 0xf5c27a48 0x8010b260)
  NTFS_FILE_SYSTEM

CAUSE
=====

McAfee Anti-Virus software uses a filter driver. The presence of a filter driver
requires system drivers to allocate additional stack space in I/O request
packets (IRPs). An IRP in use by Services for Macintosh had insufficient space
for insertion of filter driver stack information. The result was the STOP 0xA
error message.

RESOLUTION
==========

Windows NT 4.0
--------------

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or
Windows NT Server 4.0, Terminal Server Edition. For additional information,
please see the following article in the Microsoft Knowledge Base:

  Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack


For your convenience, the English version of this post-SP3 hotfix has been posted
to the following Internet location. However, Microsoft recommends that you
install Windows NT 4.0 Service Pack 4 to correct this problem.

  ftp://ftp.microsoft.com/bussys/winnt/winnt-public/fixes/usa/NT40/hotfixes-postSP3/sfm-fix/

NOTE: The above link is one path; it has been wrapped for readability.

Windows NT 3.51
---------------

To resolve this problem, contact Microsoft Technical Support to obtain the
following fix, or wait for the next Windows NT service pack.

STATUS
======

Windows NT 4.0
--------------

Microsoft has confirmed this to be a problem in Windows NT 4.0 and Windows NT
Server 4.0, Terminal Server Edition. This problem was first corrected in Windows
NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition
Service Pack 4.


Windows NT 3.51
---------------

Microsoft has confirmed this to be a problem in Windows NT version 3.51. A
supported fix is now available, but has not been fully regression-tested and
should be applied only to systems experiencing this specific problem. Unless you
are severely impacted by this specific problem, Microsoft recommends that you
wait for the next Service Pack that contains this fix. Contact Microsoft
Technical Support for more information.


MORE INFORMATION
================

The third-party products discussed here are manufactured by vendors independent
of Microsoft; we make no warranty, implied or otherwise, regarding these
products' performance or reliability.

For more information, please see the following articles in the Microsoft
Knowledge Base:

  Q166571 Creating an SFM Volume on Large Partition Causes a Stop 0x24

  Q170956 SFM Time and Date Stamp Change Copying Between Volumes Locally

  Q177644 Commenting Macintosh File Changes Date and Time Stamp

  Q178364 Macintosh Clients See Files on WinNT Server Constantly Moving

  Q180622 STOP:0x0000001E with STATUS_INSUFFICIENT_RESOURCES in Sfmsrv.sys

  Q180716 SFM Fails to Accept Associations with Two-Character Extensions

  Q180717 SFM: File Date and Time Stamp Change with Get Info

  Q180718 SFM: Disconnect Macintosh Clients before Dismounting Volume

  Q185722 SFM Rebuilds Indexes upon Restarting of Windows NT


Additional query words: sfm

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Keywords          : kb3rdparty kbWinNT400sp4fix 
Technology        : kbWinNTsearch kbWinNT351search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbWinNTS351 kbNTTermServ400 kbNTTermServSearch kbWinNTS351search
Version           : winnt:3.51,4.0
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

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