Q172502: WD97: How to Troubleshoot Setup for the Web AutoUpdate Feature
Article: Q172502
Product(s): Word 97 for Windows
Version(s):
Operating System(s):
Keyword(s): kbenv winword word97 kbwdinternetkbfaq
Last Modified: 11-JUN-2002
-------------------------------------------------------------------------------
The information in this article applies to:
- Microsoft Word 97 for Windows
-------------------------------------------------------------------------------
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
Q256986 Description of the Microsoft Windows Registry
SUMMARY
=======
This article discusses the following topics:
- Reasons for messages you may receive during the Web AutoUpdate process.
- Troubleshooting measures to help you resolve issues that may occur with the
Web AutoUpdate.
- How to remove the Web AutoUpdate.
MESSAGES YOU MAY RECEIVE DURING THE WEB AUTOUPDATE PROCESS
Could Not Update the Web Authoring Tools:
Symptoms:
You receive the following message:
Could not update the Web Authoring Tools. Return to the Office Free Stuff web
site for troubleshooting tips. Or if you run Word directly from a network,
ask your system administrator for assistance.
After the standard error message, the name of the component that caused the
update to fail is given in square brackets, for example "[STYLES]." For more
detailed information about these components, see the "More Information" section
later in this article.
Cause:
This error message may occur when any of the following conditions are true:
- You do not have Microsoft Word 97, or a later version installed. This is
necessary for updating the Web Authoring Tools.
-or-
- Word 97 has been set up to run from CD-ROM. Web AutoUpdate requires that Word
is run from the hard disk, because the update replaces some existing files.
-or-
- The optional Web Page Authoring features were not installed when you
installed Word, or certain Web Page Authoring components or directories have
been removed.
-or-
- The HTML Converter is not installed.
Workaround:
To install the Web Page Authoring (HTML) features, follow these steps:
1. Run Word Setup and choose to Add/Remove components.
2. In the Maintenance dialog box, click to select the Web Page Authoring (HTML)
check box in the Options list.
3. Click Continue.
To install the HTML converter, follow these steps:
1. Run Word Setup and choose to Add/Remove components.
2. In the Maintenance dialog box, click to select Converters and Filters in the
Options list, and then click Change Option.
3. In the Option list, click to select Text Converters, and then click Change
Option.
4. In the Options list, click to select HTML Converter.
5. Click OK twice, and then click Continue.
More Information:
If you are familiar with working with registry settings, you may want to verify
that the settings appear as they are listed in the following table. This table
includes the components that Word looks for in the registry. The components are
checked in the following order. Word must be able to create and write to the
listed directories.
NOTE: The paths for the default directories may vary depending on where you set
up Microsoft Office.
Component Registry Location/Default Directory
------------------------------------------------------------------------
[STYLES] Registry Location:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\8.0\
Word\HTML\LocalPageStyles
Default Directory:
C:\Program Files\Microsoft Office\Office\Web Page
Templates\Styles
------------------------------------------------------------------------
[MSOFFICE] Registry Location:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\8.0\
Word\Options\PROGRAMDIR
Default Directory:
C:\Program Files\Microsoft Office\Office
------------------------------------------------------------------------
[CONTENT] Registry Location:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\8.0\
Word\HTML\LocalContent
Default Directory:
C:\Program Files\Microsoft Office\Office\Web Page
Templates\Content
------------------------------------------------------------------------
[WEBART] Registry Location:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\8.0\
Word\HTML\WebArt-Path
Default Directory:
C:\Program Files\Microsoft Office\Clipart
------------------------------------------------------------------------
[BULLETS] Registry Location:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\8.0\
Word\HTML\Bullet-Path
Default Directory:
C:\Program Files\Microsoft Office\Clipart\Bullets
------------------------------------------------------------------------
[LINES] Registry Location:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\8.0\
Word\HTML\HorizontalLine-Path
Default Directory:
C:\Program Files\Microsoft Office\Clipart\Lines
------------------------------------------------------------------------
[TEMPLATES] Registry Location:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\8.0\
Common\FileNew\LocalTemplates
Default Directory:
C:\Program Files\Microsoft Office\Templates
------------------------------------------------------------------------
[TEXTCONV] Registry Location:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools
Location\TEXTCONV
Default Directory:
C:\Program Files\Common Files\Microsoft Shared\Textconv
The following components are checked in the following order. Word must be able to
create and write to these directories.
Component Default Directory
-----------------------------------------------------------
[HTML] C:\Program Files\Microsoft Office\Office\Html
[DIALOGS] C:\Program Files\Microsoft Office\Office\Html\Dialogs
[BACKGROUND] C:\Program Files\Microsoft Office\ClipArt\Backgrounds
[MACROS] C:\Program Files\Microsoft Office\Office\Macros
[WEBPAGES] C:\Program Files\Microsoft Office\Templates\Web Pages
[AU_SETUP] C:\Program Files\Microsoft Office\Office\Html\AU_Setup
[AUREMOVE] C:\Program Files\Microsoft Office\Office\Html\AURemove
Because the [STYLES] key is checked first, the installation program typically
gives this error message when failing. This problem may occur if Microsoft
Office 97 is not correctly installed, if the "Web Page Authoring" component is
missing, or if you have a read-only installation.
Under some circumstances, Setup will successfully extract the files from the
package, and then stop without giving any error message. This normally indicates
an unusual partial installation, or a problem determining the shared tools
directory.
WARNING: If you use Registry Editor incorrectly, you may cause serious problems
that may require you to reinstall your operating system. Microsoft cannot
guarantee that you can solve problems that result from using Registry Editor
incorrectly. Use Registry Editor at your own risk.
Some Useful Tips:
You must restart after Setup. Delaying the restart is not harmful, but the new
features won't be available until you restart. The "What's New" document
reiterates this.
You can tell whether the new tools were installed with a few easy tests:
- When editing an HTML document, if the File menu includes "Publish to Web"
above "Web Page Preview," the new Html.dot file is installed.
- Insert a table and choose Table Properties on the Table menu. If there is a
check box labeled "Center table horizontally" under the three picture
buttons, the new WLL is installed.
- Create a Word document and type "Hello," press ENTER twice, and then type
"world." Save the document in HTML format. If the empty paragraph is removed
when the document is saved as HTML (it will look the same because of HTML
built-in space before and after each paragraph), the new converter is
installed.
AutoUpdate Could Not Download a Newer Version:
Symptoms:
You receive the following message:
AutoUpdate could not download a newer version. Word could not connect to the
Internet, or the Internet connection returned an error. To retry the update,
click AutoUpdate on the Tools menu.
Cause:
This error message may occur when any of the following conditions are true:
- Word cannot connect to an existing Internet connection.
-or-
- The Internet connection returns an error.
-or-
- Word could not find Web Page Authoring Tools on the Microsoft Web site.
Workaround:
Visit the following Microsoft Web address to download and install the update:
http://office.microsoft.com/downloads/9798/wd97au.aspx
You Already Have the Latest Version of the Web Page Authoring Tools:
Symptoms:
You receive the following message:
You Already Have the Latest Version of the Web Page Authoring Tools
Cause:
You may receive this message if you already have the latest version of the Web
Page Authoring Tools installed on your computer. A later version of the tools is
not currently available.
Workaround:
You may want to try the update again in a month.
AutoUpdate Could Not Check for a Later Version:
Symptoms:
You receive the following error message
AutoUpdate could not check for a newer version
followed by an explanation, and the following message:
Choose AutoUpdate from the Tools menu to attempt the download again.
Cause:
This error message may occur when any of the following conditions are true:
- The Internet connection timed out.
-or-
- The Internet connection could not be established.
-or-
- The Internet connection returned an error.
Workaround:
To work around this problem, wait and try the connection again later.
Word Can Automatically Check the Internet...:
Symptoms:
You receive the following message:
Word can automatically check the Internet for new versions of the Word
Internet Tools. Dial up and check for a newer version now?
Cause:
Web Page Authoring Tools has a registry key called AutoUpdate. If the current
date is greater than or equal to the date in the AutoUpdate key, you are
prompted to have Word check the Microsoft World Wide Web site for a later
version of the Authoring Tools. Click Yes to allow Word to check for an update.
Would You Like to Access the Internet...:
Symptoms:
You receive the following message:
Would you like to access the Internet to check for a new version of Web page
authoring tools?
If you want to perform the update check, click Yes.
Cause:
This message is displayed after you click AutoUpdate on the Tools menu.
Workaround:
If you click to select the "Don't ask me again" check box, Word will not present
this dialog box again.
A New Version of the Web Page Authoring Tools Is Available:
Symptoms:
You receive the following message:
A new version of the Web page authoring tools is available. Do you wish to
update Word now?
Cause:
When you perform the AutoUpdate, if there is a later version of the Web Page
Authoring Tools available, Word prompts you with this message.
Click Yes to continue the upgrade. If you click No, or click the "Don't Ask Me
Again and Disable Word AutoUpdate" check box, Word will no longer automatically
check for new versions. However, if you do a manual check for an update, Word
begins to check for updates again automatically.
WEB AUTOUPDATE TROUBLESHOOTING MEASURES
Symptoms:
AutoUpdate does not appear on the Tools menu.
Cause:
This problem may occur when any of the following conditions are true:
- You do not have an HTML document open, or the HTML document is not the active
document in Word.
-or-
- Your current version of Word is earlier than Word 97.
-or-
- The optional Web Page Authoring features were not installed when you in
stalled Word. To install the optional Web Page Authoring (HTML) features:
1. Run Word Setup and choose to Add/Remove components.
2. In the Maintenance dialog box, click to select the Web Page Authoring
(HTML) check box in the Options list.
3. Click Continue.
HOW TO REMOVE THE WEB AUTOUPDATE
To revert back to the Web features you had prior to the update, follow these
steps:
1. Quit Word if it is running.
2. Click the Start button, point to Settings, and then click Control Panel.
3. Double-click the Add/Remove Programs icon.
4. In the program list, select Word 97 Web Authoring Tools Update and click
Add/Remove.
MORE INFORMATION
================
For more information about the Web Page Authoring Tools, click "Contents and
Index" on the Help menu, click the Index tab in Microsoft Word Help, type the
following text
web pages, authoring tools
and then double-click the selected text to go to the "Learn about installing and
using Web page authoring tools" topic. If you are unable to find the information
you need, ask the Office Assistant.
For additional information, click the article numbers below to view the articles
in the Microsoft Knowledge Base:
Q163299 WD97: Web Page Authoring Tools AutoUpdate
Q173146 WD97: Run from Network Installation for Web Authoring AutoUpdate
Additional query words: 8.0 8.00 kbofficeupdate troubleshooting tshoot troubleshooter
======================================================================
Keywords : kbenv winword word97 kbwdinternet kbfaq
Technology : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2
Version : :
Issue type : kbinfo
=============================================================================
THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.
Copyright Microsoft Corporation 1986-2002.