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Q172473: Disk Defragmenter or ScanDisk Loops Continuously

Article: Q172473
Product(s): Microsoft Windows 95.x Retail Product
Version(s): WINDOWS:95
Operating System(s): 
Keyword(s): kb3rdparty kbenv win95
Last Modified: 17-DEC-2000

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The information in this article applies to:

- Microsoft Windows 95 
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SYMPTOMS
========

When you run ScanDisk or Disk Defragmenter, the operation may restart when only
a small percentage of the operation is finished and then continue to restart
repeatedly, or the operation may take a very long time.

CAUSE
=====

This behavior can occur if Hewlett-Packard ScanJet Button Manager is running in
the background.


RESOLUTION
==========

To work around this issue, quit ScanJet Button Manager before you run ScanDisk
or Disk Defragmenter. To quit ScanJet Button Manager, press CTRL+ALT+DELETE to
open the Close Program dialog box, click Hpsjbmgr in the list of running
programs, and then click End Task.


MORE INFORMATION
================

Disabling ScanJet Button Manager does not disable scanning, but it does disable
one-touch scanning. For more information about ScanJet Button Manager, please
contact Hewlett-Packard.


The third-party product discussed in this article is manufactured by a vendor
independent of Microsoft; we make no warranty, implied or otherwise, regarding
this product's performance or reliability.

Additional query words: slow hang finish

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Keywords          : kb3rdparty kbenv win95 
Technology        : kbWin95search kbZNotKeyword3
Version           : WINDOWS:95

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