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Q172464: SMS: PowerPoint Loses Cursor When PCMWIN16 Is Loaded

Article: Q172464
Product(s): Microsoft Systems Management Server
Version(s): 1.0,1.1,1.2
Operating System(s): 
Keyword(s): kbinterop kbPCM smspcm
Last Modified: 30-JUL-2001

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The information in this article applies to:

- Microsoft Systems Management Server versions 1.0, 1.1, 1.2 
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SYMPTOMS
========

If Package Command Manager (Pcmwin16.exe) is running and a new or existing
PowerPoint presentation is being edited, the mouse cursor may disappear from the
PowerPoint window but still show when moved to the taskbar, desktop, or another
window. Although the mouse is invisible, it may still work (and reappear when
you select something in the PowerPoint window). However, in most cases, you must
shut down PowerPoint to get the mouse to reappear.


CAUSE
=====

The Package Command Manager Polling interval interferes with the ShowCursor
routines within PowerPoint.

STATUS
======

Microsoft has confirmed this to be an issue in Systems Management Server
versions 1.0, 1.1, and 1.2. This issue was corrected in the latest Microsoft
Systems Management Server 1.2 U.S. Service Pack. For information on obtaining
the service pack, query on the following word in the Microsoft Knowledge Base
(without the spaces):

  S E R V P A C K



Additional query words: prodsms PPT PP task bar object embedded

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Keywords          : kbinterop kbPCM smspcm 
Technology        : kbSMSSearch kbSMS100 kbSMS110 kbSMS120
Version           : :1.0,1.1,1.2
Issue type        : kbbug
Solution Type     : kbfix

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