Q172127: File Access Error Using Mcafee Netshield and Word 6.0 or Later

Article: Q172127
Product(s): Microsoft Windows NT
Version(s): WinNT:3.51,4.0
Operating System(s): 
Keyword(s): kb3rdparty
Last Modified: 09-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Workstation versions 3.51, 4.0 
- Microsoft Windows NT Server versions 3.51, 4.0 
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SYMPTOMS
========

When you run McAfee Netshield version 2.52 for Windows NT and Microsoft Word 6.0
or later, you may receive a "File Access Error" when trying to save a document.

CAUSE
=====

The problem is caused by the way McAfee NetShield 2.32a scans Word temporary
files.

RESOLUTION
==========

To resolve this problem, perform one of the following workarounds:

- Remove McAfee Netshield or upgrade it to version 2.53a or later.

  -or-

- Disable the Fast Save feature in Microsoft Word. To disable this feature,
  perform the following steps:

  1. In Word, click Options from the Tools menu.

  2. In the Options dialogue box, click the Save tab, and then clear the Allow
     Fast Saves check box.

-or-

- Disable scanning of Microsoft Word .doc files. This is not recommended, as
  this will leave the system open to macro virus infections.

MORE INFORMATION
================

McAfee Netshield is a third party product manufactured McAfee Associates, Inc. a
vendor independent of Microsoft; we make no warranty, implied or otherwise,
regarding this product's performance or reliability.

Additional query words: virus checker files msword prodnt
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Keywords          : kb3rdparty 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT351search kbWinNT400search kbWinNTW351search kbWinNTW351 kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbWinNTS351 kbWinNTS351search
Version           : WinNT:3.51,4.0
Issue type        : kbprb

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