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Q172106: "Error 604" When Attempting to Connect to MSN

Article: Q172106
Product(s): The Microsoft Network
Version(s): WINDOWS:2.5
Operating System(s): 
Keyword(s): kbenv kbmsnkbfaq
Last Modified: 12-OCT-1999

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The information in this article applies to:

- The Microsoft Network version 2.5 
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SYMPTOMS
========

When you attempt to connect to MSN, The Microsoft Network, you may receive the
following error message:

  Error 604

CAUSE
=====

The MSN Dial-Up Networking connectoids may be damaged.

RESOLUTION
==========

Delete all the MSN connectoids, and then manually configure the MSN connection
settings. To do so, follow these steps:

1. Double-click My Computer.

2. Double-click Dial-Up Networking.

3. Right-click an MSN connectoid, and then click Delete. Repeat this step until
  all MSN connectoids are deleted.

4. Close the Dial-Up Networking window.

5. Right-click the MSN icon on the desktop, and then click Connection Settings.

6. On the Dialing tab, next to the Phone Number box, click Phone Book.

7. Click the appropriate access number for your area, and then click OK.

8. On the Dialing tab, next to the Backup Number box, click Phone Book.

9. Click the appropriate backup access number for your area, click OK, and then
  click OK again.

Additional query words: msnet msnetwork microsoft-net m.s.n.

======================================================================
Keywords          : kbenv kbmsn kbfaq
Technology        : kbMSNSearch kbMSN250
Version           : WINDOWS:2.5
Issue type        : kbprb

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