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Q171975: Mac Bookshelf 98: Err Msg: Cannot Open Articles or Books File

Article: Q171975
Product(s): Microsoft Home Multimedia Titles
Version(s): MACINTOSH:
Operating System(s): 
Keyword(s): kberrmsg kbhw kbmm kbHardwarekbfaq
Last Modified: 25-JUL-2001

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The information in this article applies to:

- Microsoft Bookshelf 98 for Macintosh 
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SYMPTOMS
========

When you attempt to view an article in Bookshelf 98, you may notice a long pause
as the CD-ROM drive makes strange noises, and you may receive one of the
following error messages:

   - Cannot open articles file.

   - Cannot open books file.

CAUSE
=====

This behavior can occur if your CD-ROM drive has problems reading the Bookshelf
CD-ROM.

RESOLUTION
==========

To resolve this issue, make sure your CD-ROM drive is able to access all of the
files on the Bookshelf CD-ROM. To do this, follow these steps:

1. Examine the silver side of the Bookshelf CD. If you see any noticeable
  scratches, the compact disc may be damaged.

  If you think you have a damaged compact disc, you can exchange it. If your
  local retailer will not exchange the damaged CD-ROM, contact Microsoft Sales
  at 800-360-7561 to obtain a replacement CD-ROM. You can also order it online
  at:

  http://parts.microsoft.com

  If the new CD-ROM also has the same problem, your CD-ROM drive may not be able
  to access all of the files on the Bookshelf CD-ROM.

2. Clean the Bookshelf CD-ROM. To do this, use a CD-ROM cleaning kit, or gently
  wipe the silver side of the CD-ROM with a soft, lint-free cotton cloth. Do
  not use paper cloth which can scratch the plastic and leave streaks. When you
  clean the CD-ROM, wipe from the center of the disc outward; do not use a
  circular motion.

3. Verify that other CD-ROM programs function properly on your computer.

Additional query words: macmm multi media multimedia multi-media

======================================================================
Keywords          : kberrmsg kbhw kbmm kbHardware kbfaq
Technology        : kbHWMAC kbOSMAC kbHomeMMsearch kbBookshelfSearch kbBookShelf1998Mac
Version           : MACINTOSH:
Issue type        : kbinfo

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