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Q171902: Cannot Connect to The Microsoft Network

Article: Q171902
Product(s): The Microsoft Network
Version(s): WINDOWS:2.0,2.5,2.51,2.52,2.6,5.0
Operating System(s): 
Keyword(s): kbtlckbfaq
Last Modified: 21-SEP-1999

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The information in this article applies to:

- The Microsoft Network versions 2.0, 2.5, 2.51, 2.52, 2.6, 5.0 
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SYMPTOMS
========

When you attempt to connect to MSN, The Microsoft Network, the following message
may be displayed for 20 minutes or longer:

Connecting to The Microsoft Network

The modem icon on the right side of the taskbar occasionally blinks green;
double-clicking the icon indicates that you are connected.

CAUSE
=====

Your local telephone connection to MSN may be very busy, or the MSN
authentication server may be busy.

RESOLUTION
==========

To resolve this issue, follow these steps:

1. Click Cancel to stop the sign in process.

2. Try to connect to MSN again. If the same message is displayed for more than
  five minutes, repeat steps 1-2.

If you still cannot connect, try to connect using a different access number.


MORE INFORMATION
================

For information on changing your access number please see the following
article:

  Q241071 How to Locate an MSN Access Number

Additional query words: 2.00 2.50 2.60 5.00 msnconnect

======================================================================
Keywords          : kbtlc kbfaq
Technology        : kbMSNSearch kbMSN500 kbMSN200 kbMSN252 kbMSN251 kbMSN260 kbMSN250
Version           : WINDOWS:2.0,2.5,2.51,2.52,2.6,5.0
Issue type        : kbprb

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