Q171881: SMS: Remote Control French WinNT 4.0 SP3 Client Has Grey Viewer

Article: Q171881
Product(s): Microsoft Systems Management Server
Version(s): 1.2 SP2
Operating System(s): 
Keyword(s): kbenv kbtshoot smsremtshoot kbRemoteProg
Last Modified: 31-JUL-2001

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The information in this article applies to:

- Microsoft Systems Management Server version 1.2 SP2 
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SYMPTOMS
========

When making a second attempt to Remote Control a client computer running French
Windows NT 4.0 Service Pack 3 with Systems Management Server 1.2 Service Pack 2,
the Quick Windows Viewer appears empty and the background color is gray.

The Remote Control works fine ONLY the FIRST time.

WORKAROUND
==========

To work around this problem, do the one of the following:

- Stop and Restart the Remote Control Agent on the Systems Management Server
  client.

  -or-

- Remove Service Pack 3 for Windows NT 4.0.

STATUS
======

Microsoft has confirmed this to be a problem in Systems Management Server
version 1.2. This problem was corrected in the latest Microsoft Systems
Management Server 1.2 U.S. Service Pack. For information on obtaining the
service pack, query on the following word in the Microsoft Knowledge Base
(without the spaces):

  S E R V P A C K



Additional query words: prodsms helpdesk rc grey sp sp3 sp2 sms uninstall

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Keywords          : kbenv kbtshoot smsremtshoot kbRemoteProg 
Technology        : kbSMSSearch kbSMS120SP2
Version           : :1.2 SP2
Issue type        : kbbug
Solution Type     : kbfix

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