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Q171700: Error Message: Billadd.dll Is Linked to Missing Export Mcm.dll

Article: Q171700
Product(s): The Microsoft Network
Version(s): WINDOWS:2.0
Operating System(s): 
Keyword(s): kberrmsg kbsetup
Last Modified: 13-OCT-1999

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The information in this article applies to:

- The Microsoft Network version 2.0 
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SYMPTOMS
========

When you attempt to connect to MSN, The Microsoft Network, after you install MSN
2.0, you may receive the following error message:

  Billadd.dll is linked to missing export Mcm.dll.

CAUSE
=====

The Billadd.dll file in the Program Files\The Microsoft Network folder and the
Mcm.dll file in the Windows\System folder may be mismatched.

RESOLUTION
==========

To resolve this issue, delete each copy of the Mcm.dll file from your hard
drive, and then extract a new copy of the Mcm.dll file from your original
Windows 95 disks or CD-ROM to the Windows\System folder. To do so, use the
following steps:

1. Click Start, point to Find, and then click Files Or Folders.

2. In the Named box, type "mcm.dll" (without the quotation marks), and then
  click Find Now.

3. In the list of found files, right-click each Mcm.dll file, and then click
  Delete. Continue until the list of found files is empty.

4. Close the Find: Files Named Mcm.dll window.

5. Extract a new copy of the Mcm.dll file from your original Windows 95 disks or
  CD-ROM to the Windows\System folder.

The Mcm.dll file is located in the Win95_07.cab cabinet file on the Windows 95
CD-ROM, in the Win95_10.cab cabinet file on the Windows 95 OEM Service Release 2
CD-ROM, in the Win95_07.cab cabinet file on disk 7 of the Windows 95 DMF format
disks, and in the Win95_11.cab cabinet file on disk 11 of the Windows 95 non-DMF
format disks.

For information about using the Extract tool, type "extract" (without the
quotation marks) at a command prompt, or see the following article in the
Microsoft Knowledge Base:

  Q129605 How to Extract Original Compressed Windows Files

MORE INFORMATION
================

If extracting a new copy of the Mcm.dll file does not resolve the issue, use the
following steps:

1. Click Start, point to Find, and then click Files Or Folders.

2. In the Named box, type "billadd.dll" (without the quotation marks), and then
  click Find Now.

3. In the list of found files, right-click each Billadd.dll file, and then click
  Delete. Continue until the list of found files is empty.

4. Close the Find: Files Named Billadd.dll window.

5. Insert the MSN 2.0 CD-ROM into the CD-ROM drive. When the Welcome To MSN
  screen appears, follow the instructions on the screen to reinstall MSN. If
  the Welcome To MSN screen does not appear, follow these steps:
  a. Double-click My Computer.

  b. Right-click the MSN (CD-ROM drive) icon, and then click Explore.

  c. Double-click the Msnstart.exe file.

Additional query words: msnet msnetwork microsoft-net m.s.n.

======================================================================
Keywords          : kberrmsg kbsetup 
Technology        : kbMSNSearch kbMSN200
Version           : WINDOWS:2.0

=============================================================================

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