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Q171263: WD97: Using Html.dot as WordMail Template May Cause Problems

Article: Q171263
Product(s): Word 97 for Windows
Version(s): WINDOWS:97
Operating System(s): 
Keyword(s): word97
Last Modified: 14-NOV-2000

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The information in this article applies to:

- Microsoft Word 97 for Windows 
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SYMPTOMS
========

When you create a new mail message, or open an existing mail message, Word may
stop responding or you may receive the following error message:

  Web page authoring features are not available when Word is running inside
  another application.

CAUSE
=====

This problem occurs when you are using Word as your e-mail editor and you have
selected Html.dot as the WordMail template.

WORKAROUND
==========

Use a different template when you are using Word as your e-mail editor.

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products listed at
the beginning of this article.

MORE INFORMATION
================

To change the template when you are using Word as your e-mail editor, follow
these steps:

1. Start Microsoft Outlook.

2. On the Tools menu, click Options.

3. Click the E-mail tab.

4. Click the Template button, and then click to select one of the following
  templates (or a custom template you have created):

  Email
  Flame
  Hightech
  Midnight
  Ocean
  Rain
  Urgent

5. Click Select, and then click OK.

NOTE: Do not move, delete, or rename the Html.dot template. If you do, Word may
not be able to locate the template when you use the HTML features in Word and
will return the following error message:

  Word cannot find the required file: Html.dot.

  Please rerun Setup and make sure Web Page Authoring (HTML) is selected.

Additional query words: 8.0

======================================================================
Keywords          : word97 
Technology        : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2
Version           : WINDOWS:97

=============================================================================

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