KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q171029: Error Message: Invalid Page Fault in Module Mcm.dll

Article: Q171029
Product(s): The Microsoft Network
Version(s): WINDOWS:2.0
Operating System(s): 
Keyword(s): kbenv kberrmsg kbsetup
Last Modified: 12-OCT-1999

-------------------------------------------------------------------------------
The information in this article applies to:

- The Microsoft Network version 2.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

While you are installing MSN, The Microsoft Network, you may receive the
following error message when you attempt to select access numbers:

  This program has performed an illegal operation and will be shut down.
  If the problem persists, contact the program vendor.

If you click Details, you receive the following error message:

  Iexplore caused an invalid page fault in module Mcm.dll.

CAUSE
=====

This behavior can occur if the Mcm.dll file in the Windows\System folder is
missing or damaged.

RESOLUTION
==========

To resolve this issue, extract a new copy of the Mcm.dll file to the
Windows\System folder.

The Mcm.dll file is located in the Win95_07.cab cabinet file on the Windows 95
CD-ROM, in the Win95_10.cab cabinet file on the Windows 95 OEM Service Release 2
CD-ROM, in the Win95_07.cab cabinet file on disk 7 of the Windows 95 DMF format
disks, and in the Win95_11.cab cabinet file on disk 11 of the Windows 95 non-DMF
format disks.

NOTE: If you are prompted to overwrite an existing file, press Y, and then press
ENTER.

For information about using the Extract tool, type "extract" (without the
quotation marks) at a command prompt, or see the following article in the
Microsoft Knowledge Base:

  Q129605 How to Extract Original Compressed Windows Files

After you extract this file, reinstall the MSN software.

Additional query words: msnet msnetwork microsoft-net m.s.n.

======================================================================
Keywords          : kbenv kberrmsg kbsetup 
Technology        : kbMSNSearch kbMSN200
Version           : WINDOWS:2.0

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.