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Q170995: How to Install Third-Party Network Adapter Drivers

Article: Q170995
Product(s): Microsoft Windows NT
Version(s): WINDOWS:4.0
Operating System(s): 
Keyword(s): kbenv kbhw kbhowto kbHardwarekbfaq
Last Modified: 09-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Server version 4.0 
- Microsoft Windows NT Workstation version 4.0 
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SUMMARY
=======

This article describes how to install, configure, and troubleshoot third- party
OEM network adapter drivers.

NOTE: This article contains information about using Windows NT 4.0 with
third-party products or configurations that have not been tested and are not
supported by Microsoft. If the steps described in this article do not function
properly, use a supported configuration or contact the manufacturer of your
third-party product for more information.

Windows NT 4.0 includes Microsoft-supported drivers for many network adapters.
The Windows NT 4.0 CD-ROM also contains third-party drivers for many other
network adapters that may or may not be on the Windows NT 4.0 Hardware
Compatibility List (HCL). These drivers are supported by the OEM, not by
Microsoft. You can locate these drivers in the following two folders on the
Windows NT 4.0 CD-ROM:

  Drvlib\Netcard\<platform>
  <platform>\Drvlib.nic

where <platform> is your computer's processor type (Alpha, I386, MIPS, or
PPC).

Other Windows NT 4.0 network adapter drivers are created by OEMs. These drivers
may be available in any of the following ways:

- Included on a floppy disk or CD-ROM with a new network adapter.

- Accessible from the Internet or the OEM's electronic bulletin board service
  (BBS).

- By mail from the OEM.

MORE INFORMATION
================

This section discusses the following topics:

- Before installing the driver in Windows NT

- General installation

- Troubleshooting tips

Before Installing the Driver in Windows NT
------------------------------------------

Before installing the driver, verify that the network adapter is configured
properly by running any configuration or Setup program included with the
adapter. The configuration program may also include a diagnostic test to verify
that the hardware is working correctly.

If no configuration program is available for the network adapter, check the
documentation for the adapter to determine how to verify the adapter's
settings.

Configuration information you should note before installing the driver includes
the following:

- I/O port address setting

- Interrupt request (IRQ) line

- Direct memory access (DMA) channel

- Transceiver type

- Bus type

In addition, there may be settings for the Windows NT driver that are specific to
your network adapter. You may need to consult the documentation for your
adapter.

General Installation
--------------------

To install the network adapter driver, follow these steps:

1. In Control Panel, double-click Network.

2. On the Adapters tab, click Add.

3. Click Have Disk.

4. Type the path to the third-party network adapter driver files in the Insert
  Disk box. If the driver files are on a floppy disk, verify that the disk is
  inserted in the floppy disk drive before proceeding. Click OK.

5. Click the network adapter driver for your network card in the Select OEM
  Option box, and then click OK.

6. Choose the configuration settings for your network adapter, and then click
  OK.

7. Choose or type any other necessary network configuration options on the
  Identification, Services, and Protocols tabs, and then click Close.

8. If any additional network software options are installed, you may be prompted
  for additional information about these settings.

9. Click Yes when you are prompted to restart your computer.

Troubleshooting Tips
--------------------

If Windows NT does not detect or initialize the network adapter, you may receive
the following error message after Windows NT starts:

  At least one service or driver failed during system startup. Use Event Viewer
  to examine the event log for details.

Event Viewer may display the following information:

  Event ID: 7000
  The <your network adapter> Driver service failed to start due to the
  following error: A device attached to the system is not functioning.

To troubleshoot this problem, use the following steps:

1. Verify that the I/O address and IRQ line that you specified for the network
  adapter is correct. You may need to run the Setup program for the adapter, or
  you may need to consult the network adapter's documentation to check these
  settings. If the I/O address or IRQ line is different from the value you
  specified when you installed the driver in Windows NT, change the value to
  match the settings you specified in Windows NT.

2. Verify that the I/O address and IRQ line being used by the network adapter
  are not being used by any other device in your computer.

3. Verify that the network adapter passes all diagnostic tests included with the
  Setup program. If the network adapter fails the diagnostic tests, it does not
  function correctly in Windows NT.

If the adapter passes all of the diagnostic tests, you have verified that its
configuration matches the configuration specified in Windows NT, and the
settings cause no conflict with any other hardware installed in your computer,
there could be a problem with your Windows NT network configuration.

If you have made several attempts to configure the network adapter or you had
another network adapter installed before the adapter you are currently
installing, it may be necessary to restore the Windows NT network configuration
to the default settings and then reinstall the network adapter driver. To do so,
use the following steps:

1. In Control Panel, double-click Network.

2. Click the network adapter on the Select Adapters tab, and then click Remove.

3. Click Close, and then click Yes when you are prompted to restart your
  computer.

4. Reinstall the network adapter driver.

If these steps do not resolve the problem, there may be settings in the registry
that are not removed when the adapter is uninstalled. Repeat steps 1-3 above,
and then before step 4, follow the procedures in the following articles in the
Microsoft Knowledge Base:

  Q147797 Manually Removing Network Adapter Entries from the Registry

  Q146333 How to Remove Network Adapters from the Registry

If the network adapter still does not work, contact the manufacturer of the
network adapter for an updated driver.

Additional query words: netcard nic interface

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Keywords          : kbenv kbhw kbhowto kbHardware kbfaq
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : WINDOWS:4.0

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