KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q170887: WD97: Field Code Becomes Damaged Under Certain Circumstances

Article: Q170887
Product(s): Word 97 for Windows
Version(s): WINDOWS:97
Operating System(s): 
Keyword(s): kberrmsg kbfield word97
Last Modified: 14-NOV-2000

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Word 97 for Windows 
-------------------------------------------------------------------------------

SYMPTOMS
========

When your document contains a damaged field code and you save the document in
Rich Text Format (RTF), you may receive the following error message:

  This program has performed an illegal operation and will be shut down. If the
  problem persists, contact the program vendor.

When you click Details, you receive the following message:

  WINWORD caused an invalid page fault in module WINWORD.EXE.

Other possible symptoms include:

- If you click Header and Footer on the View menu, the header and footer panes
  may not be displayed.

- Field codes have only one field brace displayed instead of two.

- If you delete the text in the header or footer, Word may stop responding.

CAUSE
=====

This problem can occur in a variety of situations when manually editing fields
in the header including, but not limited to, some of the following actions:

- On the Standard toolbar, Show/Hide is not selected, that is, nonprinting
  characters are not displayed.

- On the View tab in the Options dialog box, the View Field Codes check box is
  cleared.

- On the Layout tab in the Page Setup dialog box, the Different First Page
  check box is cleared.

- You save, close, and then reopen the file.

- You press TAB and then press BACKSPACE in the header or footer.

RESOLUTION
==========

To correct this problem, install Microsoft Word 97 Service Release 1 (SR- 1).

To work around this problem, copy everything but the last paragraph to a new
document. To do this, follow these steps:


1. Open the document that contains the damaged field code.

2. Press CTRL+END to move the insertion point to the end of the document.

3. Press CTRL+SHIFT+HOME to select all but the last paragraph of the document.

4. On the Edit menu, click Copy.

5. Create a new document.

6. On the Edit menu, click Paste.

7. Re-create the header and footer for the document.


STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Word 97 for Windows.
This problem was corrected in Microsoft Word 97 SR-1.

For additional information about SR-1, please see the following article in the
Microsoft Knowledge Base:

  Q172475 OFF97: How to Obtain and Install MS Office 97 SR-1

REFERENCES
==========

For more information about troubleshooting damaged documents, please see the
following articles in the Microsoft Knowledge Base:

  Q87856 WD: Troubleshooting Damaged Documents in Word for Windows

  Q167721 WD97: IPF Error Opening File with Recover Text Converter

  Q156573 WD97: How to Recover Text from Any File


Or, click the Office Assistant, type "troubleshooting corrupt documents" (without
the quotation marks), click Search, and then click the "Prevent loss of work and
recover lost documents" topic.

NOTE: If the Assistant is hidden, click the Office Assistant button on the
Standard toolbar. If Word Help is not installed on your computer, please see the
following article in the Microsoft Knowledge Base:

  Q120802 Office: How to Add/Remove a Single Office Program or Component

Additional query words: SR1 release1 8.0 8.00 GPF General protection styleref missing curly brackets

======================================================================
Keywords          : kberrmsg kbfield word97 
Technology        : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2
Version           : WINDOWS:97
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.