Q170587: XCLN: Schedule+ Always Prompts for Shared Schedule Password

Article: Q170587
Product(s): Microsoft Schedule+ for Windows
Version(s): WINDOWS:7.5
Operating System(s): 
Keyword(s): kbusage
Last Modified: 11-SEP-1999

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Schedule+, version 7.5 
-------------------------------------------------------------------------------

SYMPTOMS
========

If you migrate an MSMail account to Microsoft Exchange using the MSMail
Migration Wizard, you may receive the following message when you start
Schedule+:

  Please type the password for your shared schedule Password

If you enter the correct password, Schedule+ opens and the migrated information
is available; however, there are two side effects:

- When you click Change Password on the Tools menu, no Old Password box is
  displayed. Only the New Password and Verify New Password boxes appear. Once
  you enter a new password, the proper dialog box appears.

- Regardless of the new password you set, Schedule+ continues to prompt for the
  shared schedule password. This password remains the one that existed before
  you migrated the MSMail account.

CAUSE
=====

This problem occurs when you follow these steps:

1. Run Schedule+ 1.0 against a user's MSMail account.

2. Run Schedule+ 7.5 against the same MSMail account.

3. Migrate that user to Microsoft Exchange with the MSMail Migration Wizard.

WORKAROUND
==========

To work around this problem, follow these steps in Schedule+:

1. On the File menu, point to Export, and then click Schedule+ Interchange.

2. Enter the file name and click OK to export all Schedule+ data.

3. On the File menu, click Exit and Log Off to quit Schedule+.

4. In Microsoft Explorer, press and hold CTRL+SHIFT while you double-click the
  Schedule+ icon.

  A dialog box confirms that you want to clear your schedule data.

5. Click Yes to continue.

  If you are prompted for the profile, click the appropriate profile and click
  OK.

  Schedule+ starts with a new local and server schedule.

6. On the File menu, point to Import, and then click Schedule+ Interchange.

7. Locate the Schedule+ export file saved in step 1. Click to select the file,
  and then click Open.


STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Schedule+ for Windows.
We are researching this problem and will post new information here in the
Microsoft Knowledge Base as it becomes available.

Additional query words:

======================================================================
Keywords          : kbusage 
Technology        : kbZNotKeyword2 kbScheduleSearch kbSchedule750
Version           : WINDOWS:7.5
Issue type        : kbbug

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1986-2002.