KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q170525: WD97: How to Print Envelopes with HP Deskjet 500 from NT 4.0

Article: Q170525
Product(s): Word 97 for Windows
Version(s): WINDOWS:97
Operating System(s): 
Keyword(s): kb3rdparty kbhw kbprint kbenvelope word97 kbHardware
Last Modified: 07-SEP-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Word 97 for Windows 
-------------------------------------------------------------------------------


SUMMARY
=======

The procedure for printing envelopes from Microsoft Word for Windows to a
Hewlett Packard DeskJet 500 has changed between Microsoft Windows NT 3.51 or
Windows 95 and Windows NT 4.0.

In Microsoft Windows NT 3.51, you can load the envelope into the printer before
printing. However, if you do this in Windows NT 4.0, the printer ejects the
envelope without printing. In Windows NT 4.0 the correct procedure is to load
the envelope after sending the print command.

MORE INFORMATION
================

To print an envelope from Word to a Hewlett Packard Deskjet 500 printer in
Windows NT 4.0, follow these steps.

Set the Printer Properties
--------------------------

1. Click the Start button, point to Settings, and then click Printers.

2. Right-click the Deskjet 500 icon, and click Properties on the shortcut menu.

3. On the Device Settings tab, set the Envelope, Manual feed property to
  Envelope #10 (the default value is Not Available), and then click OK.

Print the Envelope from Word
----------------------------

1. In Word, click Envelopes and Labels on the Tools menu.

2. On the Envelopes tab, click Options.

3. On the Envelope Options tab, click Size 10 in the Envelope Size list.

4. On the Printing Options tab, click Envelope, Manual Feed in the Feed From
  list.

5. Under Feed Method, click the second icon from the left, (portrait, centered).
  Click Face Down, and then click OK.

6. Remove all paper and envelopes from the printer. If the Ready light on the
  printer is not lit, press the Status button on the printer.

7. In Word, click the Print button to print the envelope. After the printer
  stops making noise and the Ready light is flashing, insert the envelope into
  the printer and then press the Envelope button on the printer to load it.

8. Press the Status button on the printer to begin printing the envelope.

The Deskjet 500 is manufactured by Hewlett Packard, a vendor independent of
Microsoft; we make no warranty, implied or otherwise, regarding this product's
performance or reliability.

REFERENCES
==========

For additional information about printing envelopes to the HP Deskjet 500,
please see the following articles in the Microsoft Knowledge Base:

  Q111836 WD: Printing Envelopes from Word on the HP Deskjet 500C

  Q94122 Deskjet Series Problem Summary and Troubleshooting Guide


Additional query words: 8.0

======================================================================
Keywords          : kb3rdparty kbhw kbprint kbenvelope word97 kbHardware 
Technology        : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2
Version           : WINDOWS:97
Issue type        : kbhowto

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.