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Q170463: WD97: Photo Editor Appears to Hang on Low-Memory Computer

Article: Q170463
Product(s): Word 97 for Windows
Version(s): 97
Operating System(s): 
Keyword(s): kbtool kbusage winword word97
Last Modified: 20-OCT-1999

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The information in this article applies to:

- Microsoft Photo Editor, version 3.0.2.3 97 
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SYMPTOMS
========

If you attempt to insert a JPEG picture object into Microsoft Word from Photo
Editor, Photo Editor appears to stop responding when you click "Exit and Return
to <document>" on the File menu.

After a long delay, Photo Editor inserts the picture into Microsoft Word and then
quits.

CAUSE
=====

This problem occurs when your computer has 16 megabytes (MB) of random access
memory (RAM) or fewer.

WORKAROUND
==========

To work around this problem, use either of the following methods:

- Increase the amount of RAM on your computer.

  - or -

- Use another paint or photo program, such as Microsoft Paint.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Photo Editor 97.

MORE INFORMATION
================

This problem mainly occurs on 486/33 computers with 16 MB or fewer of RAM, and a
2-MB video card.

For additional information about Microsoft Photo Editor, please see the following
articles in the Microsoft Knowledge Base:

  Q169938 WD97: General Information About Microsoft Photo Editor

  Q165812 OFF97: Photo Editor Is Not Installed by the ValuPack

Additional query words: 8.0

======================================================================
Keywords          : kbtool kbusage winword word97 
Technology        : kbWordSearch kbHomeProdSearch kbPowerPtSearch kbPhotoEd97
Version           : :97
Issue type        : kbprb

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