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Q170412: WD97: Word Stops Responding in Preview Via Web Page Wizard

Article: Q170412
Product(s): Word 97 for Windows
Version(s): WINDOWS:97
Operating System(s): 
Keyword(s): kbusage winword word97
Last Modified: 14-NOV-2000

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The information in this article applies to:

- Microsoft Word 97 for Windows 
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SYMPTOMS
========

When you create a Web page in Microsoft Word 97 using the Web Page Wizard and
then click Web Page Preview to view the Web page in Microsoft Internet Explorer,
Word may stop responding.

NOTE: This is an intermittent problem.

RESOLUTION
==========

To correct this problem, install Microsoft Word 97 Service Release 1 (SR- 1).

To work around this problem, close and reopen the Web page in Microsoft Word 97
before previewing the Web page in Microsoft Internet Explorer.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Word 97 for Windows.
This problem was corrected in Microsoft Word 97 SR-1.

For additional information about SR-1, please see the following article in the
Microsoft Knowledge Base:

  Q172475 OFF97: How to Obtain and Install MS Office 97 SR-1

REFERENCES
==========


For additional information about creating Web pages, click the Office Assistant,
type "creating web pages" (without the quotation marks), click Search, and then
click one of the topics.

NOTE: If the Assistant is hidden, click the Office Assistant button on the
Standard toolbar. If Word Help is not installed on your computer, please see the
following article in the Microsoft Knowledge Base:

  Q120802 Office: How to Add/Remove a Single Office Program or Component

Additional query words: SR1 release1 8.0 8.00 general protection fault gpf ipf invalid page

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Keywords          : kbusage winword word97 
Technology        : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2
Version           : WINDOWS:97
Issue type        : kbbug
Solution Type     : kbfix

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