KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q170266: WD97: Extended Characters Fax Incorrectly Using Fax Wizard

Article: Q170266
Product(s): Word 97 for Windows
Version(s): WINDOWS:97
Operating System(s): 
Keyword(s): kbprint word97
Last Modified: 07-SEP-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Word 97 for Windows 
-------------------------------------------------------------------------------

IMPORTANT: This article contains information about editing the registry.
Before you edit the registry, you should first make a backup copy of the
registry files (System.dat and User.dat). Both are hidden files in the
Windows folder.

SYMPTOMS
========

When you create a document in Microsoft Word 97 using the Fax Wizard, and the
document contains extended characters, when the document is faxed, the extended
characters may be displayed incorrectly.

For example, the extended characters may overlap each other, or the character
spacing may be incorrect.

NOTE: The document is printed correctly; the error only occurs when the document
is faxed.

CAUSE
=====

This error is caused by a problem with the fax print driver.

RESOLUTION
==========

To correct this problem, install Microsoft Word 97 Service Release 1 (SR- 1).

If you are unable to update to SR-1, use the following workaround.


WARNING: Using Registry Editor incorrectly can cause serious problems that may
require you to reinstall Windows 95. Microsoft cannot guarantee that problems
resulting from the incorrect use of Registry Editor can be solved. Use Registry
Editor at your own risk.

For information about how to edit the registry, view the Changing Keys And Values
online Help topic in Registry Editor (Regedit.exe). Note that you should make a
backup copy of the registry files (System.dat and User.dat) before you edit the
registry.

To set a print flag for the fax driver that will correct this problem, follow
these steps:

1. Click the Start menu, and then click Run.

2. In the Run box, type "regedit" (without the quotation marks) and then click
  OK.

3. Locate the following registry entry:

     HKEY_CURRENT_USER\Software\Microsoft\Office\8.0\Word

  If an entry exists named Microsoft Fax, skip to step 6.

4. With the Word entry selected, on the Edit menu, point to New, and click Key.

5. Type "Microsoft Fax" (without the quotation marks) and press ENTER.

6. With the Microsoft Fax entry selected, on the Edit menu, point to New, and
  click String Value.

7. On the right, type "Flags" (without the quotation marks), and press ENTER.

8. With Flags selected, on the Edit menu, click Modify.

9. In the Value Data box, type in "8192" (without the quotation marks) and click
  OK.

The extended characters should now be displayed correctly on the fax.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Word 97 for Windows.
This problem was corrected in Microsoft Word 97 SR-1.

For additional information about SR-1, please see the following article in the
Microsoft Knowledge Base:

  Q172475 OFF97: How to Obtain and Install MS Office 97 SR-1

REFERENCES
==========

For more information about faxing from Word, please see the following articles
in the Microsoft Knowledge Base:


  Q169541 WD97: Multiple Cover Pages Sent When Using Fax Wizard

  Q169755 WD97: Troubleshooting Fax Problems from Word

  Q166952 WD97: Unable to Send to Fax Recipient from Word

  Q160474 WD97: Fax Wizard Falsely Implies Completion of Faxing Process

Or, click the Office Assistant, type "faxing" (without the quotation marks),
click Search, and then click the "Create and send a fax with the Fax Wizard"
topic.

NOTE: If the Assistant is hidden, click the Office Assistant button on the
Standard toolbar. If Word Help is not installed on your computer, please see the
following article in the Microsoft Knowledge Base:

  Q120802 Office: How to Add/Remove a Single Office Program or Component

Additional query words: SR1 release1 8.0 8.00

======================================================================
Keywords          : kbprint word97 
Technology        : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2
Version           : WINDOWS:97
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.