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Q170133: Unable to Add Modem in Remote Access Setup

Article: Q170133
Product(s): Microsoft Windows NT
Version(s): WinNT:4.0
Operating System(s): 
Keyword(s): kbnetwork kbsetup
Last Modified: 09-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Workstation version 4.0 
- Microsoft Windows NT Server version 4.0 
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SYMPTOMS
========

When you try to add a modem to Remote Access Setup, the modem is not added to
the list of devices although it is detected and installed in the Modem icon in
Control Panel.

Also, when you try to launch HyperTerminal, the following error message appears:

  HyperTerminal detected a general TAPI error

When you double-click the Telephony icon in Control Panel, nothing happens.

CAUSE
=====

The Telephony service is disabled.

RESOLUTION
==========

In Control Panel, click the Services icon. Enable and start the Telephony
service.
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Keywords          : kbnetwork kbsetup 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : WinNT:4.0

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