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Q170029: Remote Access Service Fails If Plug and Play Service Disabled

Article: Q170029
Product(s): Microsoft Windows NT
Version(s): WinNT:4.0
Operating System(s): 
Keyword(s): kbnetwork
Last Modified: 10-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Workstation version 4.0 
- Microsoft Windows NT Server version 4.0 
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SYMPTOMS
========

When you try to detect a modem in the Remote Access Service (RAS) setup, Windows
NT queries the modem but returns the following error message:

  Windows NT did not find any modems attached to your computer.

If you try to start the Remote Access Connection Manager service or Dial-up
Networking, the following error message appears:

  Cannot load the Remote Access Connection Manager service.
  Error 711: RasMan initialization failure. Check the event log.

In the event log you will see:

  Event 7024 Service Control Manager
  The Remote Access Connection Manager service terminated with server-specific
  error 620.

If you try to open the Modem Control Panel, the application fails to open.

CAUSE
=====

The Plug and Play service is stopped or disabled.

RESOLUTION
==========

1. Go into Control Panel and click Services.

2. Start the Plug and Play service, and change the Startup mode from Manual or
  Disabled to Enabled.
======================================================================
Keywords          : kbnetwork 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : WinNT:4.0

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