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Q169903: SNA Server 3.0 Print Sessions Remain Pending on Windows NT

Article: Q169903
Product(s): Microsoft SNA Server
Version(s): WINDOWS:3.0,3.0 SP1; winnt:4.0
Operating System(s): 
Keyword(s): kbnetworkkbbuglist
Last Modified: 09-AUG-2001

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The information in this article applies to:

- Microsoft SNA Server, versions 3.0, 3.0 SP1 
- Microsoft Windows NT Server version 4.0 
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SYMPTOMS
========

When you run SNA Server 3.0 on Windows NT Server 4.0, an SNA Server Print
Service session fails to start and remains in a pending status.

From Sprtint.atf:

  Calling EnumFontFamilies for Courier New
  Leave, hFont=00000000
  Leave, fGood=0
  ERROR FontSwitch, rc=0x0
  Leave, return_pointer=0x0, rc=1
  SNAP-3270   S3PPPCTL  FAILED TO START JOB
  Enter, id=0x16BFF0
  Enter, id=0x16BFF0
  Leave, pPrt=0016BFF0
  Terminate job 16C004 on printer 16BFF0

CAUSE
=====

The EnumFontFamilies call occasionally returns no fonts when it should return
some, causing the print session to fail to start. This problem occurs when SNA
Server Print Service uses EnumFontFamilies() instead of EnumFontFamiliesEx() on
a Windows NT Server 4.0 computer.

STATUS
======

Microsoft has confirmed this to be a problem in SNA Server 3.0 and 3.0 Service
Pack 1 (SP1). This problem was corrected in the latest SNA Server version 3.0
U.S. Service Pack. For information on obtaining this Service Pack, query on the
following word in the Microsoft Knowledge Base (without the spaces):

  S E R V P A C K


MORE INFORMATION
================

With the fix applied, the new version of enumfontfamilies(), called
EnumFontFamiliesEx(), is used.

Additional query words:

======================================================================
Keywords          : kbnetwork kbbuglist
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbAudDeveloper kbSNAServSearch kbSNAServ300 kbSNAServ300SP1
Version           : WINDOWS:3.0,3.0 SP1; winnt:4.0
Issue type        : kbbug
Solution Type     : kbfix

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