Q169859: XADM: Event ID 1081 and Service Specific Error 0x00000057
Article: Q169859
Product(s): Microsoft Exchange
Version(s): winnt:5.0
Operating System(s):
Keyword(s): kbusage exc5
Last Modified: 11-JUN-2002
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The information in this article applies to:
- Microsoft Exchange Server, version 5.0
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IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
Q256986 Description of the Microsoft Windows Registry
SYMPTOMS
========
After you restore an on-line backup, the information store produces a service
specific error 0x00000057. The following event ID is generated in the
application event log:
Event ID: 1081
Source: MSExchangeIS
Description: MSExchangeIS is unable to recover the database because error
0x00000057 occurred after a restore operation.
CAUSE
=====
When the information store tries to start after an on-line restore, it attempts
to read the RestoreInProgress key to determine how to handle the on-line
restore. In this case, the Data parameter in the EDB_RstMap value was corrupt,
and Microsoft Information Store service failed attempting to read this string.
Hex 57 converts to Dec. 87. When using NET HELPMSG 87, this produces the error
message:
The parameter is incorrect.
The Exchange Server-aware backup software restored the RestoreInProgress key
incorrectly. The EDB_RstMap value had invalid entries in the DATA field. It
looked as follows:
Name: EDB_RstMap
Type: Reg_Multi_SZ
Data: \\Server\D$\exchsrvr\mdbdata\pub.edb
\\Server\D$\exchsrvr\mdbdata\priv.edb
q
\\Server\D$\exchsrvr\mdbdata\PUB.
Note the line with the q.
RESOLUTION
==========
WARNING: If you use Registry Editor incorrectly, you may cause serious problems
that may require you to reinstall your operating system. Microsoft cannot
guarantee that you can solve problems that result from using Registry Editor
incorrectly. Use Registry Editor at your own risk.
To correct the problem, the above string needs to be modified to reflect the
proper database paths. Do the following:
1. Start the Registry Editor (Regedt32.exe).
2. Locate the EDB_RstMap registry value under the following key in the
registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\Res
toreInProgress
3. Click String on the Edit menu, type the appropriate paths, and then click
OK.
Here is an example of a correct EDB_RstMap Key:
Value 3
Name: EDB_RstMap
Type: Reg_Multi_SZ
Data: \\<Server_Name>\D$\exchsrvr\mdbdata\priv.edb
\\<Server_Name>\D$\exchsrvr\mdbdata\priv.edb
\\<Server_Name>\D$\exchsrvr\mdbdata\pub.edb
\\<Server_Name>\D$\exchsrvr\mdbdata\pub.edb
4. Quit the Registry Editor.
Additional query words: ArcServer disaster recovery
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Keywords : kbusage exc5
Technology : kbExchangeSearch kbExchange500 kbZNotKeyword2
Version : winnt:5.0
Issue type : kbprb
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