Q169677: XFOR: DXA Reports 249 Error with Error -1201

Article: Q169677
Product(s): Microsoft Exchange
Version(s): 5.00
Operating System(s): 
Keyword(s): 
Last Modified: 24-APR-1999

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The information in this article applies to:

- Microsoft Exchange Server, version 5.0 
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SYMPTOMS
========

After you upgrade a Microsoft Exchange Server version 4.0 that was running the
Microsoft Exchange Directory Synchronization (DXA) service to Microsoft Exchange
Server version 5.0, or you upgrade Windows NT or install a Windows NT Service
Pack, the following error may appear in the Windows NT Event Viewer Application
Event Log.

  EventID: 249
  Source: MSExchangeDX
  Type: Error
  Category: Startup
  Description:
  Error -1201 occurred while trying to create a new database.


CAUSE
=====

On systems that have recently been upgraded (either Microsoft Exchange or the
operating system), the database indexes must be rebuilt to assure proper sort
order. This is due to subtle changes in the Windows NT 4.0 Unicode sort order.
The DXA does not rebuild Xdir.edb automatically and this causes the above
error.


WORKAROUND
==========

The underlying database in the \DXADATA subdirectory is a standard Exchange
database. This database needs to be defragged after upgrading to Microsoft
Exchange version 5.0 from Microsoft Exchange version 4.0. \ To do this, follow
these steps:

1. Stop the Microsoft Exchange Directory Synchronization service (DXA).

2. Run "EDBUTIL /d XDIR.EDB" (without the quotation marks) against the XDIR.EDB
  located in the \DXADATA directory.

  NOTE: In cases where the XDIR.EDB has grown to contain a great deal of data,
  step 2 above may fail with the following error:

  Encountered duplicate key in MapTable table.
  Operation terminated with error -1605.

  If this is incountered, the database must be repaired as well using:

  EDBUTIL /d /r XDIR.EDB

3. Start the Microsoft Exchange Directory Synchronization service (DXA).

After performing the defrag, the aforementioned error in the SYMPTOMS section
will be logged one more time.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.0. This problem has been corrected in the latest U.S. Service Pack for
Microsoft Exchange Server version 5.0. For information on obtaining the service
pack, query on the following word in the Microsoft Knowledge Base (without the
spaces):

  S E R V P A C K


MORE INFORMATION
================

For additional information, please see the following article in the Microsoft
Knowledge Base:

  Q153658 XFOR: DXA Crashing with Event ID 268
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Keywords          :  
Technology        : kbExchangeSearch kbExchange500 kbZNotKeyword2
Version           : 5.00
Issue type        : kbbug
Solution Type     : kbfix

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