Q169526: WordMail Errors After Remove All of Microsoft Project

Article: Q169526
Product(s): Word 97 for Windows
Version(s): 2000,4.0,4.1a
Operating System(s): 
Keyword(s): kbinterop kbusage winword word97
Last Modified: 07-MAR-2001

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The information in this article applies to:

- Microsoft Word 97 for Windows 
- Microsoft Project for Windows 95, version 4.1a 
- Microsoft Project 2000 
- Microsoft Exchange, version 4.0 
- Microsoft Outlook 97 
- Microsoft Outlook 98 
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SYMPTOMS
========

If you perform a Remove All in Microsoft Project Setup, you may receive the
following error messages when you try to open a mail message with Microsoft Word
set as your e-mail editor:

In Microsoft Outlook
--------------------

  This form requires Word as your e-mail editor, but Word is either busy or
  cannot be found. The form will be opened in the Outlook editor instead.

In Microsoft Exchange
---------------------

  The command you specified could not be carried out. MAPI Error.

CAUSE
=====

The Microsoft Project Setup program removes some registry entries that are
needed for WordMail.

WORKAROUND
==========

Re-install Microsoft Word 97 for Windows.

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.

REFERENCES
==========

For additional information, click the article numbers below to view the articles
in the Microsoft Knowledge Base:

  Q162970 Installing Project 4.x Breaks Office 97 Spell Check

  Q120802 Office: How to Add/Remove a Single Office Program or Component

Additional query words: 8.0

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Keywords          : kbinterop kbusage winword word97 
Technology        : kbWordSearch kbOutlookSearch kbWord97 kbWord97Search kbPTNotAssigned kbExchangeSearch kbExchange400 kbExchangeClientSearch kbZNotKeyword2 kbProjectSearch kbProject2000 kbOutlook97Search kbOutlook98Search kbProject2000Search kbZNotKeyword3 kbProject410a kbProject95Search
Version           : :2000,4.0,4.1a
Issue type        : kbprb

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