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Q169370: SNA Server Print Stuck in InSession Status

Article: Q169370
Product(s): Microsoft SNA Server
Version(s): WINDOWS:3.0,3.0 SP1
Operating System(s): 
Keyword(s): kbnetwork
Last Modified: 13-JUN-2001

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The information in this article applies to:

- Microsoft SNA Server, versions 3.0, 3.0 SP1 
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SYMPTOMS
========

When you print through the SNA Server Print Service, a print session may get
stuck in InSession status and never print. This usually happens after many print
jobs have printed to this logical SNA Server Printer.

The following trace excerpt from the Sprtintx.trc file shows where this problem
occurs. The Windows NT api call, CreateFontIndirect(), returns a null pointer,
thus giving the following error message:

  winvprtj.c(762) FONTM ERROR CreateFontIndirect failed, rc=0x20000017

When this error occurs, the SNA Server Print service attempts to cycle through
initializing the Windows NT print again, but continues to fail with the same
error. The administrator must stop the SNA Server Print service and restart to
temporarily correct this problem.

NOTE: If the print session is configured for a PDT file, the result is that the
printer prints some errors at the top of the page.

CAUSE
=====

There are two font handle leaks:

- When fonts are created and then rejected as the wrong width, they are not
  subsequently deleted. The Sprtintx.trc shows the rejection as:

  winvprtj.c(807) FONTM WARNING selected font is too wide at 61

- The fonts created and stored in an array to use in a document are not
  properly freed when the document is finished printing.

STATUS
======

Microsoft has confirmed this to be a problem in SNA Server 3.0 and 3.0 sp1. This
problem was corrected in the latest SNA Server version 3.0 U.S. Service Pack.
For information on obtaining this Service Pack, query on the following word in
the Microsoft Knowledge Base (without the spaces):

  S E R V P A C K

Additional query words:

======================================================================
Keywords          : kbnetwork 
Technology        : kbAudDeveloper kbSNAServSearch kbSNAServ300 kbSNAServ300SP1
Version           : WINDOWS:3.0,3.0 SP1
Issue type        : kbbug
Solution Type     : kbfix

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