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Q169223: XADM: Bad Message Causes Dr. Watson in Store.exe

Article: Q169223
Product(s): Microsoft Exchange
Version(s): winnt:5.0,5.5
Operating System(s): 
Keyword(s): exc5 exc55
Last Modified: 06-JAN-2000

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The information in this article applies to:

- Microsoft Exchange Server, versions 5.0, 5.5 
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SYMPTOMS
========

When a bad message is trying to be delivered from the Imcdata\In queue to the
information store, the following Dr. Watson error message occurs:

  Application error has occurred and an application log is being generated.
  Store.exe exception: 0xc0000005, address:0x0064897c

The event log shows the following:

  Event ID: 4097
  Source: DrWatson
  Type: Information
  Category: None
  Description: The application, store.dbg, generated an application error.
  The error occurred on <date>@<timestamp>. The exception generated
  was c0000005 at address <memory address> (<nosymbols>)

  Event ID: 4117
  Source: MSExchangeIMC
  Type: Error
  Category: Internal Processing
  Description: An error was returned from the messaging software the
  Internet Mail Service uses to process messages on the Microsoft Exchange
  Server.  As a result, the message in spool file <servername> failed to be
  delivered. The message has been moved to the IMCDATA\IN\ARCHIVE
  directory.

  Event ID: 4116
  Source: MSExchangeIMC
  Type: Error
  Category: Internal Processing
  Description: An error was returned from the messaging software the
  Internet Mail Service uses to process messages on the Microsoft Exchange
  Server.  It is possible that the piece of mail being processed at the
  time will not be delivered. The message that was being processed has
  been moved to the "BAD" folder.  Use the appropriate utilities found in
  the SUPPORT directory of your Exchange CD to view and manipulate these
  messages.

  Event ID: 4023
  Source: MSExchangeIMC
  Type: Error
  Category: Initialization/Termination
  Description: Unable to start the Internet Mail Service because the work
  threads could not be initialized.

  Event ID: 4037
  Source: MSExchangeIMC
  Type: Error
  Category: Internal processing
  Description: An exception has occurred which was handled internally by
  the Internet Mail Service.  This may have resulted in a message not
  being delivered. Code: 0xc0000005 Flags: 0x00000000 Address: <memory location>

CAUSE
=====

This occurs when a bad message is trying to be delivered from the Imcdata\In
queue to the information store.

WORKAROUND
==========

To work around this problem, move the messages from the Imcdata\In queue. Delete
the Queue.dat file from the Imcdata folder, and then restart the information
store and the Internet Mail Service.

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.This problem was corrected in Microsoft
Exchange Server 5.5 Service Pack 3.

MORE INFORMATION
================

The individual message that is causing the problem can be located by performing
the following steps:

1. Stop the Internet Mail Service.

2. Place the individual files that were removed from the Imcdata\In folder one
  at a time, or in small groups.

3. Delete the Queue.dat file from the Imcdata folder.

4. Restart the Internet Mail Service.

The information store will stop responding again if you have located the bad
file.

Additionally, this method can be used to deliver the good messages that were
removed from the Imcdata folder.



Additional query words:

======================================================================
Keywords          : exc5 exc55 
Technology        : kbExchangeSearch kbExchange500 kbExchange550 kbZNotKeyword2
Version           : winnt:5.0,5.5
Issue type        : kbbug
Solution Type     : kbpending

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