Q169183: XCLN: Unable to Get Published Folder List

Article: Q169183
Product(s): Microsoft Exchange
Version(s): 5.0
Operating System(s): 
Keyword(s): 
Last Modified: 30-APR-1999

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The information in this article applies to:

- Microsoft Exchange Windows 3.x client, version 5.0 
- Microsoft Exchange Windows 95/98 client, version 5.0 
- Microsoft Exchange Windows NT client, version 5.0 
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SYMPTOMS
========

When you attempt to read the contents of a public folder from a Web Browser with
anonymous access via the Microsoft Exchange Active Server Components, the
following error may occur:

  Unable to get published folder list.

This error can occur if anonymous folder access is not configured correctly.

RESOLUTION
==========

Verify that the following are true.

1. Verify that the IIS server's WWW service is running and handling ASP
  requests. This can be done by running some of the sample scripts available
  with IIS.

  NOTE: Anonymous access from the WWW service properties is not required for
  anonymous access to Microsoft Exchange Public Folders.

2. From the Microsoft Exchange Administrator program, confirm that the HTTP
  protocol is enabled and allows for anonymous access to public folders. you
  can do this by expanding the Site container, configuration container,
  protocols container, opening the HTTP protocol properties page, and clicking
  on the General tab.

3. From the HTTP protocol properties page, select the Folder Shortcuts tab.
  Verify that the folder(s) for anonymous access are available in the Public
  Folder Shortcuts listbox.

  NOTE: Including only the Public Folder folder tree object will not provide
  anonymous access to any of the top level Public Folders.

4. Verify that the folder has access permissions. On the Public Folder Shortcuts
  tab, click the Client Permissions button. Make sure that the default
  permissions for the anonymous account are set to a minimum of Reviewer.

5. Verify that the Public Folder(s) you are trying to open is available from the
  Microsoft Exchange client (most likely, from a LAN or WAN connection). This
  should ensure that the public folder is accessible.

6. If you are still having problems, setup a test folder and add it to the list
  of folders and assign the appropriate permissions. Remember to exit the
  Browser and restart it before attempting to access the test public folder.

7. Make sure that the IUSR_SERVER account (whether PDC, BDC, or Member Server)
  has log on locally rights on the IIS Server.

8. Make sure that the IUSR_SERVER account's password in the Windows NT User
  Manager is the same as in the Internet Service Manager.

  NOTE: When accessing the active server components for anonymous access, the
  user should be presented with the Microsoft Exchange Logon ASP page
  (Logon.asp).

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Keywords          :  
Technology        : kbExchangeSearch kbExchange500 kbExchangeClientSearch kbZNotKeyword kbZNotKeyword2 kbZNotKeyword3 kbExchange500NT kbExchange500Win95
Version           : 5.0
Issue type        : kbprb

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