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Q169157: Err Msg: Dial-Up Networking Cannot Find the Specified Modem…

Article: Q169157
Product(s): Microsoft Windows 95.x Retail Product
Version(s): 95
Operating System(s): 
Keyword(s): kbenv kberrmsg kbtool dun kbDialUp
Last Modified: 28-JUL-2001

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The information in this article applies to:

- Microsoft Windows 95 
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SYMPTOMS
========

When you double-click a Dial-Up Networking connectoid, or when you click Connect
within a Dial-Up Networking connectoid, you may receive one of the following
error messages:

  Dial-Up Networking cannot find the specified modem. Install the modem or
  select a new modem before you dial.

  The modem is not plugged in or out of service. Connect a modem to your
  computer and try again.

  The computer is not receiving a response from the modem. Check that the modem
  is plugged in, and if necessary, turn the modem off, and then turn it back
  on.

CAUSE
=====

These error messages can occur if any of the following conditions exists:

- The modem specified in the connectoid is not properly connected to the
  computer.

- The modem specified in the connectoid is not the modem that is currently
  connected to the computer.

- The modem specified in the connectoid has been removed from the Modems tool
  in Control Panel.

RESOLUTION
==========

To resolve these error messages, confirm that the modem you have specified in
the connectoid is properly connected to your computer. If the correct modem is
properly connected to your computer and you are still receiving one of these
error messages, use the following steps to resolve the issue.

NOTE: The following procedure can result in a loss of settings in the Dial-Up
Networking connectoid. Before you continue with these steps, please see the
following article in the Microsoft Knowledge Base:

  Q137868 Changing Modem for DUN Connectoid Restores Default Settings

1. Confirm that the modem you want to use is listed on the General tab in the
  Modems tool in Control Panel.

2. Click the Start button, point to Programs, point to Accessories, and then
  click Dial-Up Networking.

3. Use the right mouse button to click the connectoid you are trying to use, and
  then click Properties.

4. In the Connect Using list, click the modem you are trying to use.

5. Click OK, and then double-click the connectoid.

MORE INFORMATION
================

When you remove a modem from the Modems tool in Control Panel, the modem is not
removed from any Dial-Up Networking connectoids that are configured to use that
modem. After you change a connectoid's modem to a modem that is currently
installed in the Modems tool, the modem that you removed from the Modems tool no
longer appears in the connectoid's Connect Using list.

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Keywords          : kbenv kberrmsg kbtool dun kbDialUp 
Technology        : kbWin95search kbZNotKeyword3
Version           : 95

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