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Q169079: FP97: Error Message Connecting to FrontPage Editor

Article: Q169079
Product(s): Word Front Page
Version(s): 
Operating System(s): 
Keyword(s): kberrmsg kbdta
Last Modified: 11-JUN-2002

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The information in this article applies to:

- Microsoft FrontPage 97 for Windows 
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IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

  Q256986 Description of the Microsoft Windows Registry

SYMPTOMS
========

When you start FrontPage Editor from within FrontPage Explorer, you receive the
following error message:

  Unable to connect to the FrontPage Editor.

When you attempt to save a file to FrontPage Explorer from FrontPage Editor, you
receive the following error message:

  Could not make connection to the FrontPage Explorer. Please try to start the
  FrontPage Explorer from the Start menu or the icon in the program group.

CAUSE
=====

This error may result from any of the following conditions:

- Illegal TCP/IP name

- Resource limitations

- Errors in the video subsystem

- Registry errors

- Missing registry keys

- Missing FrontPage registry key

- Mismatched OLE components on Windows NT

- Problems with Windows installation

RESOLUTION
==========

Start with the first method and proceed to the next method until the problem is
corrected.

Method 1: Illegal TCP/IP Name
-----------------------------

Check the name of the computer and correct it. For additional information, click
the article number below to view the article in the Microsoft Knowledge Base:

  Q156909 FP: OLE Errors When Working With FrontPage

Method 2: Resource Limitations
------------------------------

Make sure you have sufficient free resources. FrontPage 97 requires a minimum of
16 megabytes (MB) of memory if you are running the Personal Web Server. If you
are running other programs or services, they will be using resources that
otherwise would be available to FrontPage. To free up resources, try either of
the following:

- Restart your computer.

  -or-

- Shut down all programs except for Windows Explorer and Systray.

Method 3: Errors in Video Subsystem or Registry Errors
------------------------------------------------------

Start FrontPage Editor as a stand-alone program by double-clicking the
Fpeditor.exe file in the \Program Files\Microsoft FrontPage\bin folder. Because
FrontPage registers itself when you start it, it may be able to fix any registry
errors related to it. If you still receive errors after starting FrontPage
Editor, follow these steps.

NOTES:

- Do not replace any .dll files if FrontPage Editor starts.

- Do not rename the Ntdll.dll file in step 1 if you are running Windows NT.

1. Rename the following files, located in the Windows\System folder. These files
  are hidden files.

  Ntdll.dll
  Avifil32.dll
  Advapi32.dll

2. From the Windows 95 compact disc, copy the three files listed in step 1 to
  the Windows\System folder on your hard disk.

  Try to run FrontPage Editor. If you still receive errors after performing
  steps 1 and 2, follow these steps:

  a. Rename the following files, located in the Windows\System folder. These
     files are hidden files.

  Dciman.dll
  Dciman32.dll

  b. From the Windows 95 compact disc, copy the two files mentioned in step a
     to the Windows\System folder on your hard disk.

3. Try to run FrontPage Editor again.

Method 4: Undo Registry Cleaning Utilities
------------------------------------------

If you used a utility to clean the Registry (remove obsolete registry keys),
restart the registry cleaning program and restore the Registry to its previous
state. If the program does not provide a feature to restore previous Registry
entries, go to Method 5.


Method 5: Absence of Required Registry Keys
-------------------------------------------

WARNING: If you use Registry Editor incorrectly, you may cause serious problems
that may require you to reinstall your operating system. Microsoft cannot
guarantee that you can solve problems that result from using Registry Editor
incorrectly. Use Registry Editor at your own risk.

Microsoft has received reports that some computers appear to be "losing" the
Registry settings that FrontPage needs to run properly. Microsoft has not
determined why some computers are losing these Registry settings while other
computers are not.

If You Are Using Windows 95:

Back up your registry, and then follow these steps:

1. Download the Fp169079.exe file. The Fp169079.exe file is available to
  download from the Microsoft Download Center:

  FP169079.exe
  (http://download.microsoft.com/download/fp97bonuspk/Update/1/WIN98/EN-US/FP169079.exe)

  Release Date: September 11, 1997

2. After you download it, double-click the Fp169079.exe file to extract its
  contents.

  The following two files will be stored on your hard disk:

  Fix97.reg Aux97.reg

3. Double-click the Fix97.reg file.

4. When you receive a message indicating that the information was successfully
  registered, click OK.

  If you still receive the errors described in the "Symptoms" section of this
  article, skip to Method 6.

If You Are Using Windows NT 4.0:

Back up the following registry keys:

  HKEY_CLasses_Root HKEY_Current_User

To back up these registry keys, follow these steps:

1. On the Start menu, click Run.

2. In the Open box, type "regedt32 /v" (without the quotation marks).

3. Open the HKEY_Classes_Root key and select the first folder in the left pane.

4. On the Registry menu, click Save Key.

5. Type a file name and select a location where you want to save this file.

  NOTE: You should note the file name and location in case you need to restore
  the Registry key.

6. Open the HKEY_Current_User key and select the top folder in the left pane.

7. Repeat steps 4 and 5.

After you back up the registry keys, follow these steps:

1. Download the Fp169079.exe file from the Microsoft Download Center.

  The Fp169079.exe file is available to download from the Microsoft Download
  Center:

  FP169079.exe
  (http://download.microsoft.com/download/fp97bonuspk/Update/1/WIN98/EN-US/FP169079.exe)

2. After you download it, double-click the Fp169079.exe file.

  The following two files will be copied to your hard disk:

  Fix97.reg
  Aux97.reg

3. Double-click the Fix97.reg file.

4. When you receive a message indicating that the information was successfully
  registered, click OK.

  If you still receive the errors described in the "Symptoms" section, follow
  the steps in Method 6.

Method 6: Missing FrontPage Registry Key
----------------------------------------

WARNING: If you use Registry Editor incorrectly, you may cause serious problems
that may require you to reinstall your operating system. Microsoft cannot
guarantee that you can solve problems that result from using Registry Editor
incorrectly. Use Registry Editor at your own risk.

On some computers, FrontPage 97 Setup does not create the following registry
key:

  [HKEY_CURRENT_USER\Software\Microsoft\FrontPage\Editor]
  "Auxiliary DLL Registered For"="2.0.2.1112"

The existence of this key affects how long it takes FrontPage to start. On
computers where this Registry key is missing, FrontPage Explorer and FrontPage
Editor time-out prematurely.

It you determine that this key is missing from the Registry, use the following
steps to install it.

Windows 95:

After you back up your Registry, follow these steps:

1. Download the Fp169079.exe file from the Microsoft Download Center.

  The Fp169079.exe file is available to download from the Microsoft Download
  Center:

  FP169079.exe
  (http://download.microsoft.com/download/fp97bonuspk/Update/1/WIN98/EN-US/FP169079.exe)

2. After you download it, double-click the Fp169079.exe file.

  The following two files will be copied to your hard disk:

  Fix97.reg
  Aux97.reg

3. Double-click the Aux97.reg file.

4. When you receive a message indicating that the information was successfully
  registered, click OK.

Windows NT 4.0:

Back up the following Registry keys:

  HKEY_CLasses_Root
  HKEY_Current_User

To back up these Registry keys, do the following:

1. On the Start menu, click Run.

2. In the Open box, type "regedt32 /v" (without the quotation marks).

3. Open the HKEY_Classes_Root key and select the first folder in the left pane.

4. On the Registry menu, click Save Key.

5. Type a file name and select a location where you want to save this file.

  NOTE: You should note the file name and location in case you need to restore
  the Registry key.

6. Open the HKEY_Current_User key and select the top folder in the left pane.

7. Repeat steps 4 through 5.

After you back up the Registry keys, follow these steps:

1. Download the Fp169079.exe file.

  The Fp169079.exe file is available to download from the Microsoft Download
  Center:

  FP169079.exe
  (http://download.microsoft.com/download/fp97bonuspk/Update/1/WIN98/EN-US/FP169079.exe)

2. After you download it, double-click the Fp169079.exe file.

  The following two files are stored on your hard disk:

  Fix97.reg
  Aux97.reg

3. Double-click the Aux97.reg file.

4. When you receive a message indicating that the information was successfully
  registered, click OK.

If you still receive the errors described in the "Symptoms" section, go to Method
7.

Method 7: Mismatched OLE Components on Windows NT
-------------------------------------------------

FrontPage 97 calls OLE32.dll and OLEAUT32.dll files when making the connection
between FrontPage Explorer and FrontPage Editor. These files may make further
calls to other elements of the OLE subsystem. In the event your installation of
OLE has been improperly upgraded or has become mismatched, a full installation
of the most recent Service Pack for Windows NT may solve the problem. If you
have followed all of the previous steps without success, try installing the
latest Windows NT Service Pack from the following Web site:

  http://www.microsoft.com/ntserver/default.asp
  (http://www.microsoft.com/ntserver/default.asp)

NOTE: Follow the Service Pack Setup directions explicitly. Also, be sure to quit
any programs which may use OLE before you install the service pack.

If you still receive the errors described in the "Symptoms" section, you will
need to reinstall Windows NT to a new folder.

Method 8: Reinstall Windows
---------------------------

For additional information about how to reinstall Windows 95, click the article
number below to view the article in the Microsoft Knowledge Base:

  Q142096 How to Reinstall Windows 95 to a New Folder


Additional query words:

======================================================================
Keywords          : kberrmsg kbdta 
Technology        : kbFrontPageSearch kbFrontPage97 kbZNotKeyword2 kbFrontPage97Search
Version           : :
Hardware          : x86

=============================================================================

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