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Q169036: Puzzle: Unable to Start a Puzzle Collection Game or Uninstall

Article: Q169036
Product(s): Microsoft Home Games
Version(s): WINDOWS:; :
Operating System(s): 
Keyword(s): kbenv kbsetup kbimu msgame
Last Modified: 20-APR-2001

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The information in this article applies to:

- Microsoft Entertainment Pack: The Puzzle Collection 
- Microsoft Plus! Game Pack: Cards and Puzzles 
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SYMPTOMS
========

When you start The Puzzle Collection in one of the Microsoft programs listed at
the beginning of this article and then click a button on the toolbar to start a
game, nothing may happen.

In addition, you may be unable to uninstall either of the programs listed at the
beginning of this article.

CAUSE
=====

This behavior can occur if you use the Regional Settings tool in Control Panel
to change your language settings after you install one of the programs listed at
the beginning of this article.

RESOLUTION
==========

To resolve this issue, restore the Regional Settings that were in effect when
you installed The Puzzle Collection or Plus! Game Pack.

If you want to keep the new Regional Settings and still play either of the games
listed at the beginning of this article:

1. Restore the Regional Settings that were in effect when you installed The
  Puzzle Collection or Plus! Game Pack.

2. Uninstall The Puzzle Collection or Plus! Game Pack.

3. Configure the Regional Settings that you want to use.

4. Reinstall the game.

Setup checks your Regional Settings, and then automatically installs the correct
language version of the game.

NOTE: If Windows is configured to use a language that is not supported in the
game, Setup installs the English language version of the game.

MORE INFORMATION
================

The Puzzle Collection can install the Help files in one of six different
languages, depending on the Regional Settings of the computer. These languages
are: English, French, German, Spanish, Italian, and Portuguese (Brazil).

Additional query words: 1.00 msgame plusgp pep wep w_wep entertainment puzzle collection pac settings start toolbar remove

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Keywords          : kbenv kbsetup kbimu msgame 
Technology        : kbHomeProdSearch kbGamesSearch kbPlusSearch kbWinEntPkPuzzleSearch
Version           : WINDOWS:; :
Issue type        : kbprb

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