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Q168944: Epson Stylus Color 800 Does Not Print with Service Pack 3

Article: Q168944
Product(s): Microsoft Windows NT
Version(s): winnt:4.0
Operating System(s): 
Keyword(s): kberrmsg kbprint
Last Modified: 07-SEP-2001

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The information in this article applies to:

- Microsoft Windows NT Server version 4.0 
- Microsoft Windows NT Workstation version 4.0 
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SYMPTOMS
========

After you install printer drivers version 1.01a dated 4/22/97 from Epson's Web
site for the Epson Stylus Color 800 printer on a computer with Windows NT 4.0
Service Pack 3 installed, you may experience the following symptoms:

- When you attempt to print a test page, the following error message is
  displayed:

  Test page failed to print. Would you like to view the print troubleshooter
  for assistance? The system does not support the command specified.

- When you attempt to print, the following error message is displayed:

  Cannot access your printer. Be sure that your printer is connected properly
  and use Control Panel to verify that the printer is configured properly.

RESOLUTION
==========

Either uninstall Service Pack 3, or install updated printer drivers. For
information about updated printer drivers, please contact Epson.


Additional query words: SP3

======================================================================
Keywords          : kberrmsg kbprint 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : winnt:4.0

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