KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q168923: WD97: Invalid Page Fault Using DOCVARIABLE Field

Article: Q168923
Product(s): Word 97 for Windows
Version(s): 
Operating System(s): 
Keyword(s): kberrmsg kbdta word8 kbfield word97
Last Modified: 08-MAY-2002

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Word 97 for Windows 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you use the DOCVARIABLE field in a header, footer, or text box, you may
receive the following error message:

  This program has performed an illegal operation and will be shut down.

  If the problem persists, contact the program vendor.

When you click Details (on Microsoft Windows Millennium Edition, press ALT+D),
you receive the following message:

  WINWORD caused an invalid page fault in WINWORD.EXE at 0137:3037f1db.

NOTE: The actual memory address may vary.

RESOLUTION
==========

To resolve the problem described in this article, obtain and install the latest
Microsoft Word 97 update from the following Microsoft Web site:

  http://office.microsoft.com/downloads/9798/Wd97mcrs.aspx

IMPORTANT NOTE: Microsoft Word 97 post-service release fixes are cumulative. The
latest update contains all of the fixes since Service Release 2. If you install
the latest update for Word 97, you do not need to install any other updates
after Service Release 2.

For additional information about the fixes included in the latest update for Word
97, click the article number below to view the article in the Microsoft
Knowledge Base:

  Q265374 WD97: Post Service Release Fixes for Word 97




WORKAROUND
==========

To work around this problem, use custom document properties (on the File menu,
click Properties, and then click the Custom tab) to set custom document
variables and then use the DOCPROPERTY field to use the values in a header,
footer, or text box.

To Create a Custom Document Property
------------------------------------

1. On the File menu, click Properties, and then click the Custom tab.

2. In the Name box, type a name for the custom property, or select a name from
  the list.

3. In the Type box, click the type of property you want.

4. In the Value box, type a value for the property.

  The value you enter must match the selection in the Type box. For example, if
  you click Number in the Type box, you must type a number in the Value box.
  Values that don't match the property type are stored as text.

5. Click Add.

6. Click OK.

To Insert the DOCPROPERTY Field in the Document
-----------------------------------------------

1. Click where you want to insert the DOCPROPERTY field.

2. On the Insert menu, click Field.

3. Click to select Document Information in the Categories list, and then click
  to select DocProperty in the "Field names" list.

4. To add a custom document property to the field, click Options.

5. From the Property list, select the custom property you want.

6. Click "Add to Field".

7. In the Field Options dialog box, click OK.

8. In the Field dialog box, click OK.

NOTE: For more information about a specific field or option, while in the Field
dialog box, select the field name or option, and then press F1.

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.
This problem was corrected in Microsoft Word 2000.

MORE INFORMATION
================

If you insert a blank DOCVARIABLE field into a header or footer, that is, when
you insert the field with no reference to a stored document variable, and then
you later add the document variable reference and update the field, you do not
receive the error described in the "Symptoms" section of this article. However,
when you update the DOCVARIABLE field, the field remains blank.

Performing these same steps in a text box causes the error described in the
"Symptoms" section of this article to occur when you update the field.

REFERENCES
==========

For additional information about the DOCVARIABLE field, click the article number
below to view the article in the Microsoft Knowledge Base:

  Q166098 WD97: DOCVARIABLE Field Is AUTOINDEX Field After Conversion

For more information about the DOCVARIABLE field, click "Contents and Index" on
the Help menu, click the Index tab in Microsoft Word Help, type the following
text

  docvariable

and then double-click the selected text to go to the "DOCVARIABLE field" topic.
If you are unable to find the information you need, ask the Office Assistant.

Additional query words: 8.0

======================================================================
Keywords          : kberrmsg kbdta word8 kbfield word97 
Technology        : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2
Version           : :
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.