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Article: Q168911
Product(s): Word 97 for Windows
Version(s): WINDOWS:97
Operating System(s): 
Keyword(s): kbusage word97
Last Modified: 14-NOV-2000

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The information in this article applies to:

- Microsoft Word 97 for Windows 
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SYMPTOMS
========

When you click Customize on the Tools menu, you cannot remove the Customize menu
item by dragging the menu item to the Customize dialog box or to another
toolbar.

CAUSE
=====

By design, you are unable to perform this action because the Customize menu
option is active.

WORKAROUND
==========

Use one of the following methods as a workaround.

Method 1: Use the Customize Shortcut Menu
-----------------------------------------

1. Right-click any toolbar and click Customize on the shortcut menu.

  The Customize dialog box must remain open; however, you might need to move it
  out of the way.

2. On the Tools menu, right-click the Customize menu.

3. To delete the Customize menu, click Delete on the shortcut menu.

Method 2: Reset the Tools Menu
------------------------------

1. On the Tools menu, click Customize.

  The Customize dialog box must remain open; however, you might need to move it
  out of the way.

2. Right-click the Tools Menu, and click Reset on the shortcut menu.

3. To delete the Customize menu, drag the Customize menu command from the Tools
  menu.

REFERENCES
==========

For more information about customizing menus and toolbars, please see the
following articles in the Microsoft Knowledge Base:

  Q163547 WD97: How to Create Custom Toolbars and Toolbar Buttons

  Q163546 WD97: Can't Save Changes to Toolbar Buttons on Custom Toolbar

  Q157195 WD97: WD97: How to Add or Remove a Command from a Shortcut Menu

  Q155800 WD97: How to Customize, Create, and Restore Word Menus/Toolbars

For more information about "customizing menus and toolbars," click the Office
Assistant, type "customizing menus" (without the quotation marks), click Search,
and then click one of the topics.

NOTE: If the Assistant is hidden, click the Office Assistant button on the
Standard toolbar. If Word Help is not installed on your computer, please see the
following article in the Microsoft Knowledge Base:

  Q120802 Office: How to Add/Remove a Single Office Program or Component

Additional query words: 8.0

======================================================================
Keywords          : kbusage word97 
Technology        : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2
Version           : WINDOWS:97
Issue type        : kbprb

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Q168911: WD97: Can’t Use Customize Dialog Box to Remove Customize Menu