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Q168734: XADM: Error Synchronizing OST After Upgrading to Exchange

Article: Q168734
Product(s): Microsoft Exchange
Version(s): WinNT:5.0
Operating System(s): 
Keyword(s): kbusage
Last Modified: 18-APR-1999

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The information in this article applies to:

- Microsoft Exchange Server, version 5.0 
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SYMPTOMS
========

When you attempt to synchronize all folders from a Microsoft Exchange or Outlook
Client with an OST file, you may encounter the following error message:

  Synchronization with the offline folder file could not be
  completed. Consult the synchronization log in the deleted
  items folder for details.

Reviewing the synchronization log shows the following:

  11:43:26 Synchronizing Organization Forms
  11:43:27 Error synchronizing folder
  11:43:27 [8004010F-501-0-521]
  11:43:27 The client operation failed.
  11:43:27 Microsoft Exchange Server Information Store

This error occurs after you upgrade to Microsoft Exchange Server version 5.0.
This error occurs if the upgraded computer contains the Organizational Forms
Library and the Organizational Forms Library has the Default permission set to
NONE.

WORKAROUND
==========

To work around this problem:

- Change the Default permission for the Organizational Forms Library to any
  other Role besides NONE and then change the Role back to NONE.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.0. We are researching this problem and will post new information here
in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION
================

For more information on other causes of this error, refer to the following
Knowledge Base article:

  Q162703 XCLN: OST Synch Problem After Org Forms Library Deleted


Additional query words: outlook
======================================================================
Keywords          : kbusage 
Technology        : kbExchangeSearch kbExchange500 kbZNotKeyword2
Version           : WinNT:5.0
Issue type        : kbbug

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