Q168683: Errors Installing Routing and Remote Access Using Have Disk

Article: Q168683
Product(s): Microsoft Windows NT
Version(s): WinNT:4.0
Operating System(s): 
Keyword(s): kbnetwork
Last Modified: 09-AUG-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows NT Server version 4.0 
- Microsoft Routing and Remote Access Service Update for Windows NT Server version 4.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you install Routing and Remote Access Service (RRAS) by clicking the Have
Disk option on the Services tab of the Network Control Panel tool, it will
result in the following error sequence:

  Mprouter.exe - DLL Initialization Failed

  Initialization of the dynamic link library \%SystemRoot%\System32\Rasiphlp.dll
  failed. The process is terminating abnormally.

After clearing this error, the following error is reported:

  Service Control Manager
  At least one service or driver failed during system startup. Use Event Viewer
  to examine the event log for details.

Examination of the Event Log shows the following Events:

  Event ID: 20070
  Source: RemoteAccess
  Type: Error
  Category: none

  Point to Point Protocol engine was unable to load the
  \%SystemRoot%\System32\Rasipcp.dll module. A dynamic link library (DLL)
  initialization routine failed.

  Event ID: 20063
  Source: Router
  Type: Error
  Category: none

  Remote Access Connection Manager failed to start because the Point to Point
  Protocol failed to initialize. A dynamic link library (DLL) initialization
  routine failed.

  Event ID: 7024
  Source: Service Control Manager
  Type: Error
  Category: none

  The Remote Access Connection Manager service terminated with service specific
  error 1114.

  Event ID: 7001
  Source: Service Control Manager
  Type: Error
  Category: none

  The Routing and Remote Access Service depends on the Remote Access Connection
  Manager service that failed to start because of the following error: The
  service has returned a service specific error code.

CAUSE
=====

When you install Routing and Remote Access Service by clicking the Have Disk
option on the Services tab of the Network Control Panel tool, the files will be
installed on the server. However, the original Oemnsvra.inf file will be used
for binding review and configuration rather than the updated Oemnsvra.inf file
included with Routing and Remote Access Service.


RESOLUTION
==========

The supported method for installing Routing and Remote Access is to run
Mprsetup.exe. This method copies the updated Oemnsvra.inf file into the
%SystemRoot%\System32 directory allowing Microsoft Windows NT Server to use the
proper Oemnsvra.inf file for binding review and configuration. The Have Disk
method is unsupported. This behavior is by design.
======================================================================
Keywords          : kbnetwork 
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbAudDeveloper kbRRASNTSearch kbRRASNT400
Version           : WinNT:4.0

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1986-2002.