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Q168606: XFOR: MS Mail Migration Stops with Event ID 7000 and 7007

Article: Q168606
Product(s): Microsoft Exchange
Version(s): winnt:4.0,5.0,5.5
Operating System(s): 
Keyword(s): kbusage exc4 exc5 exc55
Last Modified: 19-DEC-1999

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The information in this article applies to:

- Microsoft Exchange Server, versions 4.0, 5.0, 5.5 
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SYMPTOMS
========

When you migrate Microsoft Mail users to Microsoft Exchange Server, the
following Event IDs may occur:

  Event ID:   7000
  Source:  MSExchangeMig
  Type: Error
  Category:   None
  Description:
  Could not migrate PAB file for account: <user id>. PAB (MMF)Path '<path
  to mmf file>'.

  Event ID:   7007
  Source:  MSExchangeMig
  Type: Error
  Category:   None
  Description:
  Could not migrate MMF file for Account: <user account>. MMF Path '<path
  to MMF file>'.

CAUSE
=====

These events usually occur when the user being migrated has the Microsoft Mail
Windows client open; this locks the mail message file (MMF) located on the
Microsoft Mail postoffice.

These events can also occur if the password written to the mail message file
(MMF) is different than the account password on the Microsoft Mail Post Office.

Note: This situation can occur if the Mail Administrator recovers the user's
password and performs a migration before the user logs into the Microsoft Mail
client to synchronize the mmf password to the recovered password on the Post
Office.

RESOLUTION
==========

To resolve this problem:

- Ensure all users being migrated have logged off the Microsoft Mail client
  prior to migration.

- Ensure all users that have had their password recovered by the Microsoft Mail
  Administrator program have logged on and off the Microsoft Mail client prior
  to migration to ensure the password on the mmf is synch- ronized to the
  recovered password on the Post Office.

Additional query words: fail

======================================================================
Keywords          : kbusage exc4 exc5 exc55 
Technology        : kbExchangeSearch kbExchange500 kbExchange550 kbExchange400 kbZNotKeyword2
Version           : winnt:4.0,5.0,5.5
Issue type        : kbprb

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