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Q168556: XFOR: Dr. Watson When Starting Lotus cc:Mail Connector Service

Article: Q168556
Product(s): Microsoft Exchange
Version(s): winnt:5.0,5.5
Operating System(s): 
Keyword(s): kbusage exc5 exc55
Last Modified: 18-DEC-1999

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The information in this article applies to:

- Microsoft Exchange Server, versions 5.0, 5.5 
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SYMPTOMS
========

In some cases, when you start the Microsoft Exchange Connector for Lotus cc:Mail
service, it may cause Dr. Watson with exception access violation (0xC0000005),
Address: 0041930a. You may also notice the following errors in the Windows NT
Event Viewer:

  Event ID: 4097
  Source: DrWatson
  Category: None
  Description: The application, ccmc.dbg, generated an application error
  The error occurred on  X/XX/XXXX @ 16:28: 9.662 The exception generated
  was c0000005 at address 0041930a (<nosymbols>).

  Event ID: 82
  Source: MSExchangeCCMC
  Category: General
  Description: An exception has occurred. The information is as follows:
  Exception code c0000005. Exception flags: 0. Exception address 779f42aa.
  Number of parameters: 2. Exception information 0 c150003.

  Event ID: 87
  Source: MSExchangeCCMC
  Category: General
  Description: Conversion from Lotus cc:Mail message format to Microsoft
  Exchange format failed due to an exception. Message file name is
  EXPORT\msgXX.ccm. If the problem persists, please move the file from
  EXPORT directory and contact Microsoft Product Support Services.

RESOLUTION
==========

To resolve this problem:

1. Create a temporary directory outside of the Exchsrvr directory and move all
  the files out of the Exchsrvr\ccmcdata\export subdirectory.

2. Start the Microsoft Exchange Connector for Lotus cc:Mail service from Control
  Panel Services. The service will start without the Dr. Watson error.

3. Stop the service and copy back some of the files that you moved to the
  temporary subdirectory back to the export directory.

4. Start the Microsoft Exchange Connector for Lotus cc:Mail service. If there is
  a Dr. Watson error again, move those files back to the temporary directory.

5. Move other files from the temporary subdirectory back to export directory and
  restart the service. Continue with this process until you can isolate the
  file that is causing the Dr. Watson.

Additional query words:

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Keywords          : kbusage exc5 exc55 
Technology        : kbExchangeSearch kbExchange500 kbExchange550 kbZNotKeyword2
Version           : winnt:5.0,5.5
Issue type        : kbprb

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