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Q168486: 16-bit Applications May Fail after HP ScanJet Installation

Article: Q168486
Product(s): Microsoft Windows NT
Version(s): WinNT:3.51,4.0
Operating System(s): 
Keyword(s): kb3rdparty
Last Modified: 09-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Server versions 3.51, 4.0 
- Microsoft Windows NT Workstation versions 3.51, 4.0 
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SYMPTOMS
========

After you install the HP ScanJet Software version 2.5, 16-bit Windows-based
applications may not start. When you double-click the application icon or
executable file, the hourglass pointer appears for about ten seconds, but the
application does not start.

If you open an MS-DOS command prompt from within Windows NT and attempt to start
an MS-DOS application such as the MS-DOS Edit utility, the application fails to
start. The cursor temporarily freezes, and then eventually begins blinking again
at the command prompt.

CAUSE
=====

The setup program of HPScanJet version 2.5 may add extra characters in the
FILES= line of the CONFIG.NT file located in the <WinRoot>\System32
folder. This affects the WOW (16-bit application) subsystem in Windows NT.

RESOLUTION
==========

Remove the extra characters in the FILES= line of CONFIG.NT so that the entry
looks like the following:

  FILES = 20

You do not have to restart the computer for this change to take effect.

MORE INFORMATION
================

HP ScanJet is manufactured by Hewlett-Packard, a vendor independent of
Microsoft; we make no warranty, implied or otherwise, regarding this product's
performance or reliability.

Additional query words: hpscanjet hpscan hpscan16 16bit
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Keywords          : kb3rdparty 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT351search kbWinNT400search kbWinNTW351search kbWinNTW351 kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbWinNTS351 kbWinNTS351search
Version           : WinNT:3.51,4.0
Issue type        : kbinfo

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