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Q167368: WD97: "Reset My Tips" Doesn’t Work as Expected

Article: Q167368
Product(s): Word 97 for Windows
Version(s): WINDOWS:97
Operating System(s): 
Keyword(s): kbusage winword word97
Last Modified: 14-NOV-2000

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The information in this article applies to:

- Microsoft Word 97 for Windows 
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SYMPTOMS
========

When you click Reset My Tips, previous tips are not displayed.

To locate the Reset My Tips button:

1. Right-click the Office Assistant.

  NOTE: If the Office Assistant is not visible, click the Office Assistant
  toolbar button.

2. On the shortcut menu, click Options.

3. On the Options tab, click Reset My Tips, and then click OK.

CAUSE
=====

Word will not reset the tips during the current Word session.

WORKAROUND
==========

To work around this problem, click the Reset My Tips button, and then quit and
restart Word.

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.
This problem has been corrected in Word 2000.

MORE INFORMATION
================

The Office Assistant can answer your questions, offer tips, and provide help for
a variety of features specific to the Office program you are in. Tips point out
how to use the features or keyboard shortcuts in the program more effectively.

A tip is available when a yellow light bulb appears in the Assistant. To see the
tip, click the light bulb. If the Assistant is not visible when a tip arrives,
the Office Assistant button displays a light bulb. Click the Office Assistant
button to display the Assistant, and then click the light bulb to display the
tip.

Tips are displayed only once, unless you click the Reset My Tips button. When you
click this button and restart Word, all tips will be available for viewing when
Word detects that you may need help accomplishing a certain task.

Additional query words:

======================================================================
Keywords          : kbusage winword word97 
Technology        : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2
Version           : WINDOWS:97
Issue type        : kbbug

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