Q167363: HP Network Port Missing After Reinstalling DLC on SNA Server
Article: Q167363
Product(s): Windows for Workgroups and Windows NT Networking Issues
Version(s): 2.1,2.11,2.11 SP1,2.11 SP2,3.0,3.0 (all SP),4.0
Operating System(s):
Keyword(s): kbnetwork
Last Modified: 10-AUG-2001
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The information in this article applies to:
- Microsoft Windows NT Workstation version 4.0
- Microsoft Windows NT Server version 4.0
- Microsoft SNA Server for Windows NT, versions 2.1, 2.11, 2.11 SP1, 2.11 SP2, 3.0, 3.0 (all SP)
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SYMPTOMS
========
After you remove and reinstall the DLC protocol on a server running Windows NT
on which Microsoft SNA Server is installed, you no longer see the
Hewlett-Packard Network Port option when selecting Add Port in the Ports
properties page.
CAUSE
=====
The Windows NT DLC protocol has not been fully removed and reinstalled. On an
SNA Server system, when you remove and reinstall the Windows NT DLC protocol,
you must also remove and reinstall the SNA Server 802.2 Link Services added
during SNA Server setup (if running SNA Server 2.x) or using SNA Server Manager
(if running SNA Server 3.0). This ensures complete removal and reinstallation of
the Windows NT DLC protocol and the proper functioning of the Link Services.
RESOLUTION
==========
Proceed with the following steps to properly remove and reinstall DLC on an SNA
Server such that the Hewlett-Packard Network Port option is available.
1. Remove the SNA Server 802.2 Link Services:
a. Save a backup copy of the SNA Server configuration file Com.cfg (found in
the <SNARoot>\System\Config folder) before proceeding with the
following.
b. If you are running SNA Server 2.x:
1) Run SNA Server Setup, which is found in your SNA Server menu folder.
2) Click Continue.
3) In the Configure Link Services section, click Links.
4) In the Link Service Configuration window, select the applicable Link
Service and click the Remove button, and then click the Continue button.
If you are running SNA Server 3.0
1) Start SNA Manager, which is found in your SNA Server menu folder.
2) Open the Link Services folder.
3) Right-click the applicable link service and select Delete.
c. In the Network tool in Control Panel, verify that there is no DLC entry in
the Services tab.
- In the Services tool in Control Panel, stop the following services in order
listed:
a. SNA Server
b. SNA Base
- In the Network tool in Control Panel, remove the DLC protocol from the
Protocols properties page.
- Restart the system.
- In the Network tool in Control Panel, add the DLC protocol from the Protocols
properties page and then restart the system.
You should now see the Hewlett-Packard Network Port option.
- Reinstall the SNA Server 802.2 Link Services:
a. If you are running SNA Server 2.x:
1) Run SNA Server Setup, which is found in your SNA Server menu folder.
2) Click Continue.
3) In the Configure Link Services section, click Links.
4) In the Link Service Configuration window, select the applicable link
service and click Install.
b. If you are running SNA Server 3.0:
1) Start SNA Manager, which is found in your SNA Server menu folder.
2) Open the Link Services folder.
3) Right-click the applicable link service and select Insert and then click
Link Service. Select the appropriate link service and then click Add.
- After reinstalling the SNA Server 802.2 Link Service, verify that the link
service property for all the connections references the correct link service.
Additional query words:
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Keywords : kbnetwork
Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbAudDeveloper kbSNAServSearch kbSNAServ300NT kbSNAServ210NT kbSNAServ211NT kbSNAServ211NTSP1 kbSNAServ211NTSP2
Version : :2.1,2.11,2.11 SP1,2.11 SP2,3.0,3.0 (all SP),4.0
Issue type : kbprb
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