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Q167272: HP NetServer Running Redundant Power Supply Agent Restarts

Article: Q167272
Product(s): Microsoft Windows NT
Version(s): WINNT:4.0
Operating System(s): 
Keyword(s): kb3rdparty
Last Modified: 09-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Workstation version 4.0 
- Microsoft Windows NT Server version 4.0 
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SYMPTOMS
========

HP NetServer running NetServer Assistant software version 2.51 may restart
itself periodically for no apparent reason.

CAUSE
=====

The HP NetServer system is running HP Netserver Assistant software with the
Redundant Power Supply agent enabled, but only one power supply is installed in
the system.

RESOLUTION
==========

To resolve this problem, disable the Redundant Power Supply agent. To identify
whether this service is enabled, check Control Panel Services for the HP
Redundant Power Supply service. If the HP Redundant Power Supply service is
there and it is enabled, disable the service if you have only one power supply
installed.

STATUS
======

This problem occurs when you use Microsoft Windows NT version 4.0 and HP
NetServer Assistant software version 2.51.

MORE INFORMATION
================

Typically, there will be no error or any events in Event Viewer.

The third-party products discussed here are manufactured by vendors independent
of Microsoft; we make no warranty, implied or otherwise, regarding these
products' performance or reliability.

Additional query words: prodnt reboot reboots
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Keywords          : kb3rdparty 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : WINNT:4.0
Issue type        : kbprb

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