KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q167102: Cannot Open Devices or Modem Tool in Control Panel

Article: Q167102
Product(s): Microsoft Windows NT
Version(s): 4.0
Operating System(s): 
Keyword(s): kberrmsg kbtool
Last Modified: 09-AUG-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows NT Server version 4.0 
- Microsoft Windows NT Workstation version 4.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you double-click the Devices icon in Control Panel, you may receive the
following error message:

  Configuration Manager: This routine is not implemented in this version of the
  operating system.

Also, when you double-click the Modem icon in Control Panel, Modems Properties
may not open.

CAUSE
=====

This error can occur if the following Windows NT files have been replaced by
Microsoft Windows 95 versions of the same files:

  %systemroot%\system32\Cfgmgr32.dll
  %systemroot%\system32\Setupapi.dll

These files may have been replaced by the installation of a program. If you
receive the error message listed above, check these files to make sure they are
the Windows NT versions.

RESOLUTION
==========

Delete the existing files, and replace them with files from the Windows NT
CD-ROM.

NOTE: Both files on the Windows NT CD-ROM are compressed and must be expanded.
You can expand the files by typing the following commands at a command prompt
(assuming that the CD-ROM drive is drive D, you are using the Intel platform,
and the Windows NT installation folder is C:\Winnt):

  expand d:\i386\cfgmgr32.dl_ c:\winnt\system32\cfgmgr32.dll
  expand d:\i386\setupapi.dl_ c:\winnt\system32\setupapi.dll


Additional query words: office

======================================================================
Keywords          : kberrmsg kbtool 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : 4.0

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.